Fredmund Malik
Managing Performing Living
Effective Management for a New World
Übersetzung:Scherer, Jutta
Fredmund Malik
Managing Performing Living
Effective Management for a New World
Übersetzung:Scherer, Jutta
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Managing Performing Living is a classic in the field of management. Fredmund Malik reveals everything that all executives and experts in leading positions need to know, anytime and anywhere. He provides readers with the universal principles, tasks and tools of effective management and self-management. His book ranks among the 100 best business books of all times. The new, completely revised and updated edition is tailored to a new generation of managers, to whom effectiveness is the key to success. It shows the way to turn knowledge, personal strengths, talent, creativity and innovative…mehr
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Managing Performing Living is a classic in the field of management. Fredmund Malik reveals everything that all executives and experts in leading positions need to know, anytime and anywhere. He provides readers with the universal principles, tasks and tools of effective management and self-management.
His book ranks among the 100 best business books of all times. The new, completely revised and updated edition is tailored to a new generation of managers, to whom effectiveness is the key to success. It shows the way to turn knowledge, personal strengths, talent, creativity and innovative thinking into results. Managing Performing Living helps readers to cope with the "Great Transformation21", as Malik calls the ongoing centennial change in business and society. It is a book on how to create functioning organizations in a viable society.
His book ranks among the 100 best business books of all times. The new, completely revised and updated edition is tailored to a new generation of managers, to whom effectiveness is the key to success. It shows the way to turn knowledge, personal strengths, talent, creativity and innovative thinking into results. Managing Performing Living helps readers to cope with the "Great Transformation21", as Malik calls the ongoing centennial change in business and society. It is a book on how to create functioning organizations in a viable society.
Produktdetails
- Produktdetails
- Verlag: Campus Verlag
- Artikelnr. des Verlages: 50263
- 2. Aufl.
- Seitenzahl: 405
- Erscheinungstermin: 7. Juli 2015
- Englisch
- Abmessung: 228mm x 152mm x 24mm
- Gewicht: 639g
- ISBN-13: 9783593502632
- ISBN-10: 3593502631
- Artikelnr.: 41778743
- Verlag: Campus Verlag
- Artikelnr. des Verlages: 50263
- 2. Aufl.
- Seitenzahl: 405
- Erscheinungstermin: 7. Juli 2015
- Englisch
- Abmessung: 228mm x 152mm x 24mm
- Gewicht: 639g
- ISBN-13: 9783593502632
- ISBN-10: 3593502631
- Artikelnr.: 41778743
TABLE OF CONTENT
PREFACE TO THE NEW 2014 EDITION 10
Right Thinking-Right Management14
The Key to Success 14
The Great Transformation 21 18
How Effective Management Systems Are Built 24
What Right Management Can Accomplish 26
PART I
PROFESSIONALISM29
1. The Ideal Manager-a Wrong Question 31
The Universal Genius-A Stumbling Block 31
The Effective Person 33
No Accordance in Personalities 34
What Counts Is What You Do, Not What You Are Like 35
Misleading Surveys 36
2. False Theories, Errors, and Misconceptions 39
The Pursuit-of-Happiness Approach 39
Leadership and the Great Man Theory 41
Errors and Misconceptions 44
3. Management as a Profession 49
Constitutional Thinking 49
Professionalism Can Be Learnt 51
The Most Important Profession in a Modern Society 53
The Most Important Mass Profession 56
Elements of Effective Management 59
Sound Training Is Possible for Everyone 62
PART II
PRINCIPLES OF EFFECTIVE MANAGEMENT 65
Introduction 67
Simple but Not Easy 67
Useful in Difficult Situations 68
Not Inborn-Must Be Learnt 69
Ideals and Compromises 70
What Type as Role Model? 71
1. Focusing on Results 73
A Self-Evident Fact? 73
Misconceptions 75
What If People Cannot Accept This? 77
Pleasure or Result? 78
2. Contribution to the Whole 85
Position or Contribution? 86
Specialist or Generalist? 88
Wholistic Thinking 89
Contribution and Motivation 91
Contribution Instead of Title 92
The Consequence of Organization 93
3. Concentration on a Few Things 96
The Key to Results 96
Rejection Without Reason 98
Application Examples101
4. Utilizing Strengths 107
Fixation on Weaknesses 108
Matching Tasks with Strengths 109
Should Weaknesses Be Ignored? 111
No Personality Reform 113
Why Focus on Weaknesses? 114
Learning from the Greats 115
How Can We Recognize Strengths? 117
Types of Weaknesses 119
Two Sources of Peak Performance 121
5. Trust 123
Creating a Robust Management Situation 124
How Can We Build Trust? 125
6. Positive Thinking 138
Opportunities Instead of Problems 138
From Motivation to Self-Motivation 139
Positive Thinking-Inborn or Acquired? 140
Freeing Oneself of Dependencies 144
Doing One's Best 146
7. Synopsis: Quality of Management148
PART III
TASKS OF EFFECTIVE MANAGEMENT 151
Preliminary Remarks 153
1. Providing Objectives 156
No Systems Bureaucracy 157
Personal Annual Objectives 157
The General Direction 158
Basic Rules for Management by Objectives 159
2. Organizing 171
Beware of "Organizitis" 171
There Is No Such Thing as a "Good Organization" 172
The Three Basic Issues of Organizing 174
Symptoms of Bad Organization 175
3. Making Decisions 180
Wrong Opinions and Illusions 180
The Decision-Making Process 188
4. Supervising 202
Supervision Is Indispensable202
Trust as the Foundation 203
How Should We Supervise? 204
Measuring and Judging 211
5. Developing and Promoting People 215
People Instead of Employees 216
Individuals Instead of Abstractions 216
What Is Often Forgotten 224
6. Synopsis: What About all the Other Tasks? 229
PART IV
TOOLS FOR EFFECTIVE MANAGEMENT239
Instruments, Devices, Tools 241
1. Meetings 244
Reduce the Number of Meetings-Preferably to Zero 244
Crucial for Success: Preparation and Follow-Up 246
Chairing Meetings Is Hard Work 249
Types of Meetings 249
Meetings Are Not Social Events 252
Types of Items on the Agenda 253
No Item Without Action 255
Striving for Consensus 255
Are Meeting Minutes Necessary? 256
Meetings Without an Agenda257
The Key: Implementation and Continuous Follow-Up 259
2. Reports 260
The Small Step to Effectiveness 261
Clear Language, Logic, and Precision 262
Bad Habits and Impositions 264
3. Job Design and Assignment Control 267
Six Mistakes in Job Design 268
Assignment Control 272
4. Personal Working Methods 282
The Joy of Functioning 283
Working Methods Are Personal and Individual 286
Working Methods Depend on Basic Conditions and Circumstances 287
Regular Review and Adjustment 289
Basic Applications of Working Methods 291
Managing the Unknown 300
Managing Line Managers and Colleagues 304
5. Budgets and Budgeting 307
One of the Best Tools for Effective Management 308
From Data to Information 309
Special Tips 312
Clean Documentation318
6. Performance Evaluations 319
No Standard Criteria 320
No Standard Pro?les 321
The Better Method: A Blank Sheet 322
The Best Method: Real-Time Evaluation 324
Where Is Cautious Standardization Appropriate? 324
How Do the Best Do It? 325
What About Those Who Refuse to Be Assessed? 327
7. Systematic "Waste Disposal"-Renewing the System 329
Largely Unknown but Essential for Transformation 329
From the Concept to the Method 329
The Key to Strategic Effects 332
A Quick Guide to Personal Effectiveness 333
What if Something Cannot Be Eliminated? 334
One Last Tip 335
8. Synopsis: An Acid Test for Professionalism 336
PART V
MANAGEMENT SYSTEM: A THINKING AND ACTING SYSTEM339
1. Synopsis: An Acid Test for Professionalism 341
Right Practice Versus Best Practice 343
Systemics, Content, and Form of the Management Systems 343
The Operating System for Organizations - the End of Babylonian Confusion 344
2. Standard Model of Effectiveness: The Management Wheel 345
Operational Tasks Are Completely Different from Management Tasks 346
Management-Always the Same, But Not Always of the Same Difficulty 347
Why the Management Wheel Doesn't Need New Spokes 349
3. How to Generate Self-Regulation and Self-Organization352
Applying the Standard Model to People Management 352
Applying the Standard Model to All Organizations of a Society 355
Outlook: Right and Good Management for a Functioning Society 358
Effectiveness and the Experience of Meaning 358
Responsibility and Ethics 359
EPILOG 362
Glossary 363
Endnotes 373
References 385
Index 390
TABLE OF CONTENT
PREFACE TO THE NEW 2014 EDITION 10
Right Thinking-Right Management14
The Key to Success 14
The Great Transformation 21 18
How Effective Management Systems Are Built 24
What Right Management Can Accomplish 26
PART I
PROFESSIONALISM29
1. The Ideal Manager-a Wrong Question 31
The Universal Genius-A Stumbling Block 31
The Effective Person 33
No Accordance in Personalities 34
What Counts Is What You Do, Not What You Are Like 35
Misleading Surveys 36
2. False Theories, Errors, and Misconceptions 39
The Pursuit-of-Happiness Approach 39
Leadership and the Great Man Theory 41
Errors and Misconceptions 44
3. Management as a Profession 49
Constitutional Thinking 49
Professionalism Can Be Learnt 51
The Most Important Profession in a Modern Society 53
The Most Important Mass Profession 56
Elements of Effective Management 59
Sound Training Is Possible for Everyone 62
PART II
PRINCIPLES OF EFFECTIVE MANAGEMENT 65
Introduction 67
Simple but Not Easy 67
Useful in Difficult Situations 68
Not Inborn-Must Be Learnt 69
Ideals and Compromises 70
What Type as Role Model? 71
1. Focusing on Results 73
A Self-Evident Fact? 73
Misconceptions 75
What If People Cannot Accept This? 77
Pleasure or Result? 78
2. Contribution to the Whole 85
Position or Contribution? 86
Specialist or Generalist? 88
Wholistic Thinking 89
Contribution and Motivation 91
Contribution Instead of Title 92
The Consequence of Organization 93
3. Concentration on a Few Things 96
The Key to Results 96
Rejection Without Reason 98
Application Examples101
4. Utilizing Strengths 107
Fixation on Weaknesses 108
Matching Tasks with Strengths 109
Should Weaknesses Be Ignored? 111
No Personality Reform 113
Why Focus on Weaknesses? 114
Learning from the Greats 115
How Can We Recognize Strengths? 117
Types of Weaknesses 119
Two Sources of Peak Performance 121
5. Trust 123
Creating a Robust Management Situation 124
How Can We Build Trust? 125
6. Positive Thinking 138
Opportunities Instead of Problems 138
From Motivation to Self-Motivation 139
Positive Thinking-Inborn or Acquired? 140
Freeing Oneself of Dependencies 144
Doing One's Best 146
7. Synopsis: Quality of Management148
PART III
TASKS OF EFFECTIVE MANAGEMENT 151
Preliminary Remarks 153
1. Providing Objectives 156
No Systems Bureaucracy 157
Personal Annual Objectives 157
The General Direction 158
Basic Rules for Management by Objectives 159
2. Organizing 171
Beware of "Organizitis" 171
There Is No Such Thing as a "Good Organization" 172
The Three Basic Issues of Organizing 174
Symptoms of Bad Organization 175
3. Making Decisions 180
Wrong Opinions and Illusions 180
The Decision-Making Process 188
4. Supervising 202
Supervision Is Indispensable202
Trust as the Foundation 203
How Should We Supervise? 204
Measuring and Judging 211
5. Developing and Promoting People 215
People Instead of Employees 216
Individuals Instead of Abstractions 216
What Is Often Forgotten 224
6. Synopsis: What About all the Other Tasks? 229
PART IV
TOOLS FOR EFFECTIVE MANAGEMENT239
Instruments, Devices, Tools 241
1. Meetings 244
Reduce the Number of Meetings-Preferably to Zero 244
Crucial for Success: Preparation and Follow-Up 246
Chairing Meetings Is Hard Work 249
Types of Meetings 249
Meetings Are Not Social Events 252
Types of Items on the Agenda 253
No Item Without Action 255
Striving for Consensus 255
Are Meeting Minutes Necessary? 256
Meetings Without an Agenda257
The Key: Implementation and Continuous Follow-Up 259
2. Reports 260
The Small Step to Effectiveness 261
Clear Language, Logic, and Precision 262
Bad Habits and Impositions 264
3. Job Design and Assignment Control 267
Six Mistakes in Job Design 268
PREFACE TO THE NEW 2014 EDITION 10
Right Thinking-Right Management14
The Key to Success 14
The Great Transformation 21 18
How Effective Management Systems Are Built 24
What Right Management Can Accomplish 26
PART I
PROFESSIONALISM29
1. The Ideal Manager-a Wrong Question 31
The Universal Genius-A Stumbling Block 31
The Effective Person 33
No Accordance in Personalities 34
What Counts Is What You Do, Not What You Are Like 35
Misleading Surveys 36
2. False Theories, Errors, and Misconceptions 39
The Pursuit-of-Happiness Approach 39
Leadership and the Great Man Theory 41
Errors and Misconceptions 44
3. Management as a Profession 49
Constitutional Thinking 49
Professionalism Can Be Learnt 51
The Most Important Profession in a Modern Society 53
The Most Important Mass Profession 56
Elements of Effective Management 59
Sound Training Is Possible for Everyone 62
PART II
PRINCIPLES OF EFFECTIVE MANAGEMENT 65
Introduction 67
Simple but Not Easy 67
Useful in Difficult Situations 68
Not Inborn-Must Be Learnt 69
Ideals and Compromises 70
What Type as Role Model? 71
1. Focusing on Results 73
A Self-Evident Fact? 73
Misconceptions 75
What If People Cannot Accept This? 77
Pleasure or Result? 78
2. Contribution to the Whole 85
Position or Contribution? 86
Specialist or Generalist? 88
Wholistic Thinking 89
Contribution and Motivation 91
Contribution Instead of Title 92
The Consequence of Organization 93
3. Concentration on a Few Things 96
The Key to Results 96
Rejection Without Reason 98
Application Examples101
4. Utilizing Strengths 107
Fixation on Weaknesses 108
Matching Tasks with Strengths 109
Should Weaknesses Be Ignored? 111
No Personality Reform 113
Why Focus on Weaknesses? 114
Learning from the Greats 115
How Can We Recognize Strengths? 117
Types of Weaknesses 119
Two Sources of Peak Performance 121
5. Trust 123
Creating a Robust Management Situation 124
How Can We Build Trust? 125
6. Positive Thinking 138
Opportunities Instead of Problems 138
From Motivation to Self-Motivation 139
Positive Thinking-Inborn or Acquired? 140
Freeing Oneself of Dependencies 144
Doing One's Best 146
7. Synopsis: Quality of Management148
PART III
TASKS OF EFFECTIVE MANAGEMENT 151
Preliminary Remarks 153
1. Providing Objectives 156
No Systems Bureaucracy 157
Personal Annual Objectives 157
The General Direction 158
Basic Rules for Management by Objectives 159
2. Organizing 171
Beware of "Organizitis" 171
There Is No Such Thing as a "Good Organization" 172
The Three Basic Issues of Organizing 174
Symptoms of Bad Organization 175
3. Making Decisions 180
Wrong Opinions and Illusions 180
The Decision-Making Process 188
4. Supervising 202
Supervision Is Indispensable202
Trust as the Foundation 203
How Should We Supervise? 204
Measuring and Judging 211
5. Developing and Promoting People 215
People Instead of Employees 216
Individuals Instead of Abstractions 216
What Is Often Forgotten 224
6. Synopsis: What About all the Other Tasks? 229
PART IV
TOOLS FOR EFFECTIVE MANAGEMENT239
Instruments, Devices, Tools 241
1. Meetings 244
Reduce the Number of Meetings-Preferably to Zero 244
Crucial for Success: Preparation and Follow-Up 246
Chairing Meetings Is Hard Work 249
Types of Meetings 249
Meetings Are Not Social Events 252
Types of Items on the Agenda 253
No Item Without Action 255
Striving for Consensus 255
Are Meeting Minutes Necessary? 256
Meetings Without an Agenda257
The Key: Implementation and Continuous Follow-Up 259
2. Reports 260
The Small Step to Effectiveness 261
Clear Language, Logic, and Precision 262
Bad Habits and Impositions 264
3. Job Design and Assignment Control 267
Six Mistakes in Job Design 268
Assignment Control 272
4. Personal Working Methods 282
The Joy of Functioning 283
Working Methods Are Personal and Individual 286
Working Methods Depend on Basic Conditions and Circumstances 287
Regular Review and Adjustment 289
Basic Applications of Working Methods 291
Managing the Unknown 300
Managing Line Managers and Colleagues 304
5. Budgets and Budgeting 307
One of the Best Tools for Effective Management 308
From Data to Information 309
Special Tips 312
Clean Documentation318
6. Performance Evaluations 319
No Standard Criteria 320
No Standard Pro?les 321
The Better Method: A Blank Sheet 322
The Best Method: Real-Time Evaluation 324
Where Is Cautious Standardization Appropriate? 324
How Do the Best Do It? 325
What About Those Who Refuse to Be Assessed? 327
7. Systematic "Waste Disposal"-Renewing the System 329
Largely Unknown but Essential for Transformation 329
From the Concept to the Method 329
The Key to Strategic Effects 332
A Quick Guide to Personal Effectiveness 333
What if Something Cannot Be Eliminated? 334
One Last Tip 335
8. Synopsis: An Acid Test for Professionalism 336
PART V
MANAGEMENT SYSTEM: A THINKING AND ACTING SYSTEM339
1. Synopsis: An Acid Test for Professionalism 341
Right Practice Versus Best Practice 343
Systemics, Content, and Form of the Management Systems 343
The Operating System for Organizations - the End of Babylonian Confusion 344
2. Standard Model of Effectiveness: The Management Wheel 345
Operational Tasks Are Completely Different from Management Tasks 346
Management-Always the Same, But Not Always of the Same Difficulty 347
Why the Management Wheel Doesn't Need New Spokes 349
3. How to Generate Self-Regulation and Self-Organization352
Applying the Standard Model to People Management 352
Applying the Standard Model to All Organizations of a Society 355
Outlook: Right and Good Management for a Functioning Society 358
Effectiveness and the Experience of Meaning 358
Responsibility and Ethics 359
EPILOG 362
Glossary 363
Endnotes 373
References 385
Index 390
TABLE OF CONTENT
PREFACE TO THE NEW 2014 EDITION 10
Right Thinking-Right Management14
The Key to Success 14
The Great Transformation 21 18
How Effective Management Systems Are Built 24
What Right Management Can Accomplish 26
PART I
PROFESSIONALISM29
1. The Ideal Manager-a Wrong Question 31
The Universal Genius-A Stumbling Block 31
The Effective Person 33
No Accordance in Personalities 34
What Counts Is What You Do, Not What You Are Like 35
Misleading Surveys 36
2. False Theories, Errors, and Misconceptions 39
The Pursuit-of-Happiness Approach 39
Leadership and the Great Man Theory 41
Errors and Misconceptions 44
3. Management as a Profession 49
Constitutional Thinking 49
Professionalism Can Be Learnt 51
The Most Important Profession in a Modern Society 53
The Most Important Mass Profession 56
Elements of Effective Management 59
Sound Training Is Possible for Everyone 62
PART II
PRINCIPLES OF EFFECTIVE MANAGEMENT 65
Introduction 67
Simple but Not Easy 67
Useful in Difficult Situations 68
Not Inborn-Must Be Learnt 69
Ideals and Compromises 70
What Type as Role Model? 71
1. Focusing on Results 73
A Self-Evident Fact? 73
Misconceptions 75
What If People Cannot Accept This? 77
Pleasure or Result? 78
2. Contribution to the Whole 85
Position or Contribution? 86
Specialist or Generalist? 88
Wholistic Thinking 89
Contribution and Motivation 91
Contribution Instead of Title 92
The Consequence of Organization 93
3. Concentration on a Few Things 96
The Key to Results 96
Rejection Without Reason 98
Application Examples101
4. Utilizing Strengths 107
Fixation on Weaknesses 108
Matching Tasks with Strengths 109
Should Weaknesses Be Ignored? 111
No Personality Reform 113
Why Focus on Weaknesses? 114
Learning from the Greats 115
How Can We Recognize Strengths? 117
Types of Weaknesses 119
Two Sources of Peak Performance 121
5. Trust 123
Creating a Robust Management Situation 124
How Can We Build Trust? 125
6. Positive Thinking 138
Opportunities Instead of Problems 138
From Motivation to Self-Motivation 139
Positive Thinking-Inborn or Acquired? 140
Freeing Oneself of Dependencies 144
Doing One's Best 146
7. Synopsis: Quality of Management148
PART III
TASKS OF EFFECTIVE MANAGEMENT 151
Preliminary Remarks 153
1. Providing Objectives 156
No Systems Bureaucracy 157
Personal Annual Objectives 157
The General Direction 158
Basic Rules for Management by Objectives 159
2. Organizing 171
Beware of "Organizitis" 171
There Is No Such Thing as a "Good Organization" 172
The Three Basic Issues of Organizing 174
Symptoms of Bad Organization 175
3. Making Decisions 180
Wrong Opinions and Illusions 180
The Decision-Making Process 188
4. Supervising 202
Supervision Is Indispensable202
Trust as the Foundation 203
How Should We Supervise? 204
Measuring and Judging 211
5. Developing and Promoting People 215
People Instead of Employees 216
Individuals Instead of Abstractions 216
What Is Often Forgotten 224
6. Synopsis: What About all the Other Tasks? 229
PART IV
TOOLS FOR EFFECTIVE MANAGEMENT239
Instruments, Devices, Tools 241
1. Meetings 244
Reduce the Number of Meetings-Preferably to Zero 244
Crucial for Success: Preparation and Follow-Up 246
Chairing Meetings Is Hard Work 249
Types of Meetings 249
Meetings Are Not Social Events 252
Types of Items on the Agenda 253
No Item Without Action 255
Striving for Consensus 255
Are Meeting Minutes Necessary? 256
Meetings Without an Agenda257
The Key: Implementation and Continuous Follow-Up 259
2. Reports 260
The Small Step to Effectiveness 261
Clear Language, Logic, and Precision 262
Bad Habits and Impositions 264
3. Job Design and Assignment Control 267
Six Mistakes in Job Design 268
Contents Preface to the English Edition 11 Foreword and Introduction 15 Part I Professionalism 21 The Ideal Manager - the Wrong Question 23 The Universal Genius 23 The Effective Person 25 No Common Ground 26 Being or Doing27 Interviews Are Useless 30 Professionalism Can Be Learnt 31 Erroneous Theories and Misconceptions 33 Erroneous Theories 33 Misconceptions and Errors 39 Management as a Profession 46 Constitutional Thought 46 Management as a Profession 49 The Most Important Profession in a Modern Society 51 A Mass Profession 53 A Profession without Training 55 Elements of the Management Profession 58 Part II The Principles of Effective Management 63 Introduction65 Focusing on Results72 A Self-Evident Fact?73 Misconceptions 74 And what about Those Who Cannot Accept This?76 Pleasure or Result?78 Contribution to the Whole 84 Position or Contribution?85 Specialist or Generalist? 87 Holistic Thinking88 Contribution and Motivation 89 Contribution instead of Title91 The Consequence of Organization92 Concentration on a Few Things 95 The Key to Results95 Rejection without Reason97 Examples of Application100 Utilizing Strengths 106 Fixation on Weaknesses107 Making Strengths and Tasks Compatible108 Should Weakness Be Ignored?111 No Personality Reform112 Why Focus on Weaknesses? 114 Learning from the Great115 How Are Strengths Recognized? 117 Types of Weaknesses119 The Two Sources of Peak Performance121 Trust123 Robustness of the Management Situation124 How is Trust Created?125 Positive Thinking 138 Opportunities instead of Problems 138 From Motivation to Self-Motivation139 Inborn, Learnt, or Forced? 141 Freedom from Dependence144 Doing Your Best146 Summary: Management Quality 148 Part III Tasks of Effective Management 151 Preliminary Remarks 153 Managing Objectives 156 No Systems Bureaucracy157 Personal Annual Objectives158 The General Direction 158 Basic Rules for Management by Objectives 158 Organizing 171 Warning against "Organizitis"171 There Is no such Thing as "Good" Organization172 The Three Basic Issues of Organizing173 Symptoms of Bad Organization175 Decisionmaking180 Misconceptions and Mistakes180 The Decision-Making Process188 Participation in the Decision-Making Process199 Supervising203 There Must Be Supervision203 Trust as the Foundation 205 How Do We Supervise?206 Measurement and Judgment 213 Developing People217 People instead of Employees218 Individuals instead of Abstractions 218 Additional Aspects226 Synopsis: And what about all the other Tasks231 Part IV Tools of Effective Management 241 Preliminary Remarks 243 Meetings 246 Reduce the Number of Meetings246 Crucial for Success: Preparation and Follow-Up Work247 Chairing a Meeting Is Hard Work and Requires Discipline 249 Types of Meetings249 Meetings Should not Degenerate into Social Occasions 252 Types of Items on the Agenda252 No Item without Action254 Striving for Consensus255 Are Minutes Required?255 Meetings without an Agenda256 The Most Important Factor: Implementation and Ongoing Follow-Up257 Reports259 The Small Step to Effectiveness260 Clarity of Language 263 Bad Practices, Unreasonable Demands, and Foolishness 265 Job Design and Assignment Control 268 Six Mistakes in Job Design268 Assignment Control272 Personal Working Methods 283 Boring perhaps, but Extremely Important283 Fundamental Principles of Effective Working Methods 285 Regular Review and Adaptation 287 The Basic Areas290 The Budget and Budgeting300 One of the Best Instruments of Effective Management, if Properly Applied301 From Data to Information 303 Special Tips306 Clear Documentation312 Performance Appraisal313 No Standard Criteria314 No Standard Profile 316 A Better Method 317 Where Is Standardization, Allied to Caution, Appropriate?318 How Do the Experts Do
TABLE OF CONTENT
PREFACE TO THE NEW 2014 EDITION 10
Right Thinking-Right Management14
The Key to Success 14
The Great Transformation 21 18
How Effective Management Systems Are Built 24
What Right Management Can Accomplish 26
PART I
PROFESSIONALISM29
1. The Ideal Manager-a Wrong Question 31
The Universal Genius-A Stumbling Block 31
The Effective Person 33
No Accordance in Personalities 34
What Counts Is What You Do, Not What You Are Like 35
Misleading Surveys 36
2. False Theories, Errors, and Misconceptions 39
The Pursuit-of-Happiness Approach 39
Leadership and the Great Man Theory 41
Errors and Misconceptions 44
3. Management as a Profession 49
Constitutional Thinking 49
Professionalism Can Be Learnt 51
The Most Important Profession in a Modern Society 53
The Most Important Mass Profession 56
Elements of Effective Management 59
Sound Training Is Possible for Everyone 62
PART II
PRINCIPLES OF EFFECTIVE MANAGEMENT 65
Introduction 67
Simple but Not Easy 67
Useful in Difficult Situations 68
Not Inborn-Must Be Learnt 69
Ideals and Compromises 70
What Type as Role Model? 71
1. Focusing on Results 73
A Self-Evident Fact? 73
Misconceptions 75
What If People Cannot Accept This? 77
Pleasure or Result? 78
2. Contribution to the Whole 85
Position or Contribution? 86
Specialist or Generalist? 88
Wholistic Thinking 89
Contribution and Motivation 91
Contribution Instead of Title 92
The Consequence of Organization 93
3. Concentration on a Few Things 96
The Key to Results 96
Rejection Without Reason 98
Application Examples101
4. Utilizing Strengths 107
Fixation on Weaknesses 108
Matching Tasks with Strengths 109
Should Weaknesses Be Ignored? 111
No Personality Reform 113
Why Focus on Weaknesses? 114
Learning from the Greats 115
How Can We Recognize Strengths? 117
Types of Weaknesses 119
Two Sources of Peak Performance 121
5. Trust 123
Creating a Robust Management Situation 124
How Can We Build Trust? 125
6. Positive Thinking 138
Opportunities Instead of Problems 138
From Motivation to Self-Motivation 139
Positive Thinking-Inborn or Acquired? 140
Freeing Oneself of Dependencies 144
Doing One's Best 146
7. Synopsis: Quality of Management148
PART III
TASKS OF EFFECTIVE MANAGEMENT 151
Preliminary Remarks 153
1. Providing Objectives 156
No Systems Bureaucracy 157
Personal Annual Objectives 157
The General Direction 158
Basic Rules for Management by Objectives 159
2. Organizing 171
Beware of "Organizitis" 171
There Is No Such Thing as a "Good Organization" 172
The Three Basic Issues of Organizing 174
Symptoms of Bad Organization 175
3. Making Decisions 180
Wrong Opinions and Illusions 180
The Decision-Making Process 188
4. Supervising 202
Supervision Is Indispensable202
Trust as the Foundation 203
How Should We Supervise? 204
Measuring and Judging 211
5. Developing and Promoting People 215
People Instead of Employees 216
Individuals Instead of Abstractions 216
What Is Often Forgotten 224
6. Synopsis: What About all the Other Tasks? 229
PART IV
TOOLS FOR EFFECTIVE MANAGEMENT239
Instruments, Devices, Tools 241
1. Meetings 244
Reduce the Number of Meetings-Preferably to Zero 244
Crucial for Success: Preparation and Follow-Up 246
Chairing Meetings Is Hard Work 249
Types of Meetings 249
Meetings Are Not Social Events 252
Types of Items on the Agenda 253
No Item Without Action 255
Striving for Consensus 255
Are Meeting Minutes Necessary? 256
Meetings Without an Agenda257
The Key: Implementation and Continuous Follow-Up 259
2. Reports 260
The Small Step to Effectiveness 261
Clear Language, Logic, and Precision 262
Bad Habits and Impositions 264
3. Job Design and Assignment Control 267
Six Mistakes in Job Design 268
Assignment Control 272
4. Personal Working Methods 282
The Joy of Functioning 283
Working Methods Are Personal and Individual 286
Working Methods Depend on Basic Conditions and Circumstances 287
Regular Review and Adjustment 289
Basic Applications of Working Methods 291
Managing the Unknown 300
Managing Line Managers and Colleagues 304
5. Budgets and Budgeting 307
One of the Best Tools for Effective Management 308
From Data to Information 309
Special Tips 312
Clean Documentation318
6. Performance Evaluations 319
No Standard Criteria 320
No Standard Pro?les 321
The Better Method: A Blank Sheet 322
The Best Method: Real-Time Evaluation 324
Where Is Cautious Standardization Appropriate? 324
How Do the Best Do It? 325
What About Those Who Refuse to Be Assessed? 327
7. Systematic "Waste Disposal"-Renewing the System 329
Largely Unknown but Essential for Transformation 329
From the Concept to the Method 329
The Key to Strategic Effects 332
A Quick Guide to Personal Effectiveness 333
What if Something Cannot Be Eliminated? 334
One Last Tip 335
8. Synopsis: An Acid Test for Professionalism 336
PART V
MANAGEMENT SYSTEM: A THINKING AND ACTING SYSTEM339
1. Synopsis: An Acid Test for Professionalism 341
Right Practice Versus Best Practice 343
Systemics, Content, and Form of the Management Systems 343
The Operating System for Organizations - the End of Babylonian Confusion 344
2. Standard Model of Effectiveness: The Management Wheel 345
Operational Tasks Are Completely Different from Management Tasks 346
Management-Always the Same, But Not Always of the Same Difficulty 347
Why the Management Wheel Doesn't Need New Spokes 349
3. How to Generate Self-Regulation and Self-Organization352
Applying the Standard Model to People Management 352
Applying the Standard Model to All Organizations of a Society 355
Outlook: Right and Good Management for a Functioning Society 358
Effectiveness and the Experience of Meaning 358
Responsibility and Ethics 359
EPILOG 362
Glossary 363
Endnotes 373
References 385
Index 390
TABLE OF CONTENT
PREFACE TO THE NEW 2014 EDITION 10
Right Thinking-Right Management14
The Key to Success 14
The Great Transformation 21 18
How Effective Management Systems Are Built 24
What Right Management Can Accomplish 26
PART I
PROFESSIONALISM29
1. The Ideal Manager-a Wrong Question 31
The Universal Genius-A Stumbling Block 31
The Effective Person 33
No Accordance in Personalities 34
What Counts Is What You Do, Not What You Are Like 35
Misleading Surveys 36
2. False Theories, Errors, and Misconceptions 39
The Pursuit-of-Happiness Approach 39
Leadership and the Great Man Theory 41
Errors and Misconceptions 44
3. Management as a Profession 49
Constitutional Thinking 49
Professionalism Can Be Learnt 51
The Most Important Profession in a Modern Society 53
The Most Important Mass Profession 56
Elements of Effective Management 59
Sound Training Is Possible for Everyone 62
PART II
PRINCIPLES OF EFFECTIVE MANAGEMENT 65
Introduction 67
Simple but Not Easy 67
Useful in Difficult Situations 68
Not Inborn-Must Be Learnt 69
Ideals and Compromises 70
What Type as Role Model? 71
1. Focusing on Results 73
A Self-Evident Fact? 73
Misconceptions 75
What If People Cannot Accept This? 77
Pleasure or Result? 78
2. Contribution to the Whole 85
Position or Contribution? 86
Specialist or Generalist? 88
Wholistic Thinking 89
Contribution and Motivation 91
Contribution Instead of Title 92
The Consequence of Organization 93
3. Concentration on a Few Things 96
The Key to Results 96
Rejection Without Reason 98
Application Examples101
4. Utilizing Strengths 107
Fixation on Weaknesses 108
Matching Tasks with Strengths 109
Should Weaknesses Be Ignored? 111
No Personality Reform 113
Why Focus on Weaknesses? 114
Learning from the Greats 115
How Can We Recognize Strengths? 117
Types of Weaknesses 119
Two Sources of Peak Performance 121
5. Trust 123
Creating a Robust Management Situation 124
How Can We Build Trust? 125
6. Positive Thinking 138
Opportunities Instead of Problems 138
From Motivation to Self-Motivation 139
Positive Thinking-Inborn or Acquired? 140
Freeing Oneself of Dependencies 144
Doing One's Best 146
7. Synopsis: Quality of Management148
PART III
TASKS OF EFFECTIVE MANAGEMENT 151
Preliminary Remarks 153
1. Providing Objectives 156
No Systems Bureaucracy 157
Personal Annual Objectives 157
The General Direction 158
Basic Rules for Management by Objectives 159
2. Organizing 171
Beware of "Organizitis" 171
There Is No Such Thing as a "Good Organization" 172
The Three Basic Issues of Organizing 174
Symptoms of Bad Organization 175
3. Making Decisions 180
Wrong Opinions and Illusions 180
The Decision-Making Process 188
4. Supervising 202
Supervision Is Indispensable202
Trust as the Foundation 203
How Should We Supervise? 204
Measuring and Judging 211
5. Developing and Promoting People 215
People Instead of Employees 216
Individuals Instead of Abstractions 216
What Is Often Forgotten 224
6. Synopsis: What About all the Other Tasks? 229
PART IV
TOOLS FOR EFFECTIVE MANAGEMENT239
Instruments, Devices, Tools 241
1. Meetings 244
Reduce the Number of Meetings-Preferably to Zero 244
Crucial for Success: Preparation and Follow-Up 246
Chairing Meetings Is Hard Work 249
Types of Meetings 249
Meetings Are Not Social Events 252
Types of Items on the Agenda 253
No Item Without Action 255
Striving for Consensus 255
Are Meeting Minutes Necessary? 256
Meetings Without an Agenda257
The Key: Implementation and Continuous Follow-Up 259
2. Reports 260
The Small Step to Effectiveness 261
Clear Language, Logic, and Precision 262
Bad Habits and Impositions 264
3. Job Design and Assignment Control 267
Six Mistakes in Job Design 268
PREFACE TO THE NEW 2014 EDITION 10
Right Thinking-Right Management14
The Key to Success 14
The Great Transformation 21 18
How Effective Management Systems Are Built 24
What Right Management Can Accomplish 26
PART I
PROFESSIONALISM29
1. The Ideal Manager-a Wrong Question 31
The Universal Genius-A Stumbling Block 31
The Effective Person 33
No Accordance in Personalities 34
What Counts Is What You Do, Not What You Are Like 35
Misleading Surveys 36
2. False Theories, Errors, and Misconceptions 39
The Pursuit-of-Happiness Approach 39
Leadership and the Great Man Theory 41
Errors and Misconceptions 44
3. Management as a Profession 49
Constitutional Thinking 49
Professionalism Can Be Learnt 51
The Most Important Profession in a Modern Society 53
The Most Important Mass Profession 56
Elements of Effective Management 59
Sound Training Is Possible for Everyone 62
PART II
PRINCIPLES OF EFFECTIVE MANAGEMENT 65
Introduction 67
Simple but Not Easy 67
Useful in Difficult Situations 68
Not Inborn-Must Be Learnt 69
Ideals and Compromises 70
What Type as Role Model? 71
1. Focusing on Results 73
A Self-Evident Fact? 73
Misconceptions 75
What If People Cannot Accept This? 77
Pleasure or Result? 78
2. Contribution to the Whole 85
Position or Contribution? 86
Specialist or Generalist? 88
Wholistic Thinking 89
Contribution and Motivation 91
Contribution Instead of Title 92
The Consequence of Organization 93
3. Concentration on a Few Things 96
The Key to Results 96
Rejection Without Reason 98
Application Examples101
4. Utilizing Strengths 107
Fixation on Weaknesses 108
Matching Tasks with Strengths 109
Should Weaknesses Be Ignored? 111
No Personality Reform 113
Why Focus on Weaknesses? 114
Learning from the Greats 115
How Can We Recognize Strengths? 117
Types of Weaknesses 119
Two Sources of Peak Performance 121
5. Trust 123
Creating a Robust Management Situation 124
How Can We Build Trust? 125
6. Positive Thinking 138
Opportunities Instead of Problems 138
From Motivation to Self-Motivation 139
Positive Thinking-Inborn or Acquired? 140
Freeing Oneself of Dependencies 144
Doing One's Best 146
7. Synopsis: Quality of Management148
PART III
TASKS OF EFFECTIVE MANAGEMENT 151
Preliminary Remarks 153
1. Providing Objectives 156
No Systems Bureaucracy 157
Personal Annual Objectives 157
The General Direction 158
Basic Rules for Management by Objectives 159
2. Organizing 171
Beware of "Organizitis" 171
There Is No Such Thing as a "Good Organization" 172
The Three Basic Issues of Organizing 174
Symptoms of Bad Organization 175
3. Making Decisions 180
Wrong Opinions and Illusions 180
The Decision-Making Process 188
4. Supervising 202
Supervision Is Indispensable202
Trust as the Foundation 203
How Should We Supervise? 204
Measuring and Judging 211
5. Developing and Promoting People 215
People Instead of Employees 216
Individuals Instead of Abstractions 216
What Is Often Forgotten 224
6. Synopsis: What About all the Other Tasks? 229
PART IV
TOOLS FOR EFFECTIVE MANAGEMENT239
Instruments, Devices, Tools 241
1. Meetings 244
Reduce the Number of Meetings-Preferably to Zero 244
Crucial for Success: Preparation and Follow-Up 246
Chairing Meetings Is Hard Work 249
Types of Meetings 249
Meetings Are Not Social Events 252
Types of Items on the Agenda 253
No Item Without Action 255
Striving for Consensus 255
Are Meeting Minutes Necessary? 256
Meetings Without an Agenda257
The Key: Implementation and Continuous Follow-Up 259
2. Reports 260
The Small Step to Effectiveness 261
Clear Language, Logic, and Precision 262
Bad Habits and Impositions 264
3. Job Design and Assignment Control 267
Six Mistakes in Job Design 268
Assignment Control 272
4. Personal Working Methods 282
The Joy of Functioning 283
Working Methods Are Personal and Individual 286
Working Methods Depend on Basic Conditions and Circumstances 287
Regular Review and Adjustment 289
Basic Applications of Working Methods 291
Managing the Unknown 300
Managing Line Managers and Colleagues 304
5. Budgets and Budgeting 307
One of the Best Tools for Effective Management 308
From Data to Information 309
Special Tips 312
Clean Documentation318
6. Performance Evaluations 319
No Standard Criteria 320
No Standard Pro?les 321
The Better Method: A Blank Sheet 322
The Best Method: Real-Time Evaluation 324
Where Is Cautious Standardization Appropriate? 324
How Do the Best Do It? 325
What About Those Who Refuse to Be Assessed? 327
7. Systematic "Waste Disposal"-Renewing the System 329
Largely Unknown but Essential for Transformation 329
From the Concept to the Method 329
The Key to Strategic Effects 332
A Quick Guide to Personal Effectiveness 333
What if Something Cannot Be Eliminated? 334
One Last Tip 335
8. Synopsis: An Acid Test for Professionalism 336
PART V
MANAGEMENT SYSTEM: A THINKING AND ACTING SYSTEM339
1. Synopsis: An Acid Test for Professionalism 341
Right Practice Versus Best Practice 343
Systemics, Content, and Form of the Management Systems 343
The Operating System for Organizations - the End of Babylonian Confusion 344
2. Standard Model of Effectiveness: The Management Wheel 345
Operational Tasks Are Completely Different from Management Tasks 346
Management-Always the Same, But Not Always of the Same Difficulty 347
Why the Management Wheel Doesn't Need New Spokes 349
3. How to Generate Self-Regulation and Self-Organization352
Applying the Standard Model to People Management 352
Applying the Standard Model to All Organizations of a Society 355
Outlook: Right and Good Management for a Functioning Society 358
Effectiveness and the Experience of Meaning 358
Responsibility and Ethics 359
EPILOG 362
Glossary 363
Endnotes 373
References 385
Index 390
TABLE OF CONTENT
PREFACE TO THE NEW 2014 EDITION 10
Right Thinking-Right Management14
The Key to Success 14
The Great Transformation 21 18
How Effective Management Systems Are Built 24
What Right Management Can Accomplish 26
PART I
PROFESSIONALISM29
1. The Ideal Manager-a Wrong Question 31
The Universal Genius-A Stumbling Block 31
The Effective Person 33
No Accordance in Personalities 34
What Counts Is What You Do, Not What You Are Like 35
Misleading Surveys 36
2. False Theories, Errors, and Misconceptions 39
The Pursuit-of-Happiness Approach 39
Leadership and the Great Man Theory 41
Errors and Misconceptions 44
3. Management as a Profession 49
Constitutional Thinking 49
Professionalism Can Be Learnt 51
The Most Important Profession in a Modern Society 53
The Most Important Mass Profession 56
Elements of Effective Management 59
Sound Training Is Possible for Everyone 62
PART II
PRINCIPLES OF EFFECTIVE MANAGEMENT 65
Introduction 67
Simple but Not Easy 67
Useful in Difficult Situations 68
Not Inborn-Must Be Learnt 69
Ideals and Compromises 70
What Type as Role Model? 71
1. Focusing on Results 73
A Self-Evident Fact? 73
Misconceptions 75
What If People Cannot Accept This? 77
Pleasure or Result? 78
2. Contribution to the Whole 85
Position or Contribution? 86
Specialist or Generalist? 88
Wholistic Thinking 89
Contribution and Motivation 91
Contribution Instead of Title 92
The Consequence of Organization 93
3. Concentration on a Few Things 96
The Key to Results 96
Rejection Without Reason 98
Application Examples101
4. Utilizing Strengths 107
Fixation on Weaknesses 108
Matching Tasks with Strengths 109
Should Weaknesses Be Ignored? 111
No Personality Reform 113
Why Focus on Weaknesses? 114
Learning from the Greats 115
How Can We Recognize Strengths? 117
Types of Weaknesses 119
Two Sources of Peak Performance 121
5. Trust 123
Creating a Robust Management Situation 124
How Can We Build Trust? 125
6. Positive Thinking 138
Opportunities Instead of Problems 138
From Motivation to Self-Motivation 139
Positive Thinking-Inborn or Acquired? 140
Freeing Oneself of Dependencies 144
Doing One's Best 146
7. Synopsis: Quality of Management148
PART III
TASKS OF EFFECTIVE MANAGEMENT 151
Preliminary Remarks 153
1. Providing Objectives 156
No Systems Bureaucracy 157
Personal Annual Objectives 157
The General Direction 158
Basic Rules for Management by Objectives 159
2. Organizing 171
Beware of "Organizitis" 171
There Is No Such Thing as a "Good Organization" 172
The Three Basic Issues of Organizing 174
Symptoms of Bad Organization 175
3. Making Decisions 180
Wrong Opinions and Illusions 180
The Decision-Making Process 188
4. Supervising 202
Supervision Is Indispensable202
Trust as the Foundation 203
How Should We Supervise? 204
Measuring and Judging 211
5. Developing and Promoting People 215
People Instead of Employees 216
Individuals Instead of Abstractions 216
What Is Often Forgotten 224
6. Synopsis: What About all the Other Tasks? 229
PART IV
TOOLS FOR EFFECTIVE MANAGEMENT239
Instruments, Devices, Tools 241
1. Meetings 244
Reduce the Number of Meetings-Preferably to Zero 244
Crucial for Success: Preparation and Follow-Up 246
Chairing Meetings Is Hard Work 249
Types of Meetings 249
Meetings Are Not Social Events 252
Types of Items on the Agenda 253
No Item Without Action 255
Striving for Consensus 255
Are Meeting Minutes Necessary? 256
Meetings Without an Agenda257
The Key: Implementation and Continuous Follow-Up 259
2. Reports 260
The Small Step to Effectiveness 261
Clear Language, Logic, and Precision 262
Bad Habits and Impositions 264
3. Job Design and Assignment Control 267
Six Mistakes in Job Design 268
Contents Preface to the English Edition 11 Foreword and Introduction 15 Part I Professionalism 21 The Ideal Manager - the Wrong Question 23 The Universal Genius 23 The Effective Person 25 No Common Ground 26 Being or Doing27 Interviews Are Useless 30 Professionalism Can Be Learnt 31 Erroneous Theories and Misconceptions 33 Erroneous Theories 33 Misconceptions and Errors 39 Management as a Profession 46 Constitutional Thought 46 Management as a Profession 49 The Most Important Profession in a Modern Society 51 A Mass Profession 53 A Profession without Training 55 Elements of the Management Profession 58 Part II The Principles of Effective Management 63 Introduction65 Focusing on Results72 A Self-Evident Fact?73 Misconceptions 74 And what about Those Who Cannot Accept This?76 Pleasure or Result?78 Contribution to the Whole 84 Position or Contribution?85 Specialist or Generalist? 87 Holistic Thinking88 Contribution and Motivation 89 Contribution instead of Title91 The Consequence of Organization92 Concentration on a Few Things 95 The Key to Results95 Rejection without Reason97 Examples of Application100 Utilizing Strengths 106 Fixation on Weaknesses107 Making Strengths and Tasks Compatible108 Should Weakness Be Ignored?111 No Personality Reform112 Why Focus on Weaknesses? 114 Learning from the Great115 How Are Strengths Recognized? 117 Types of Weaknesses119 The Two Sources of Peak Performance121 Trust123 Robustness of the Management Situation124 How is Trust Created?125 Positive Thinking 138 Opportunities instead of Problems 138 From Motivation to Self-Motivation139 Inborn, Learnt, or Forced? 141 Freedom from Dependence144 Doing Your Best146 Summary: Management Quality 148 Part III Tasks of Effective Management 151 Preliminary Remarks 153 Managing Objectives 156 No Systems Bureaucracy157 Personal Annual Objectives158 The General Direction 158 Basic Rules for Management by Objectives 158 Organizing 171 Warning against "Organizitis"171 There Is no such Thing as "Good" Organization172 The Three Basic Issues of Organizing173 Symptoms of Bad Organization175 Decisionmaking180 Misconceptions and Mistakes180 The Decision-Making Process188 Participation in the Decision-Making Process199 Supervising203 There Must Be Supervision203 Trust as the Foundation 205 How Do We Supervise?206 Measurement and Judgment 213 Developing People217 People instead of Employees218 Individuals instead of Abstractions 218 Additional Aspects226 Synopsis: And what about all the other Tasks231 Part IV Tools of Effective Management 241 Preliminary Remarks 243 Meetings 246 Reduce the Number of Meetings246 Crucial for Success: Preparation and Follow-Up Work247 Chairing a Meeting Is Hard Work and Requires Discipline 249 Types of Meetings249 Meetings Should not Degenerate into Social Occasions 252 Types of Items on the Agenda252 No Item without Action254 Striving for Consensus255 Are Minutes Required?255 Meetings without an Agenda256 The Most Important Factor: Implementation and Ongoing Follow-Up257 Reports259 The Small Step to Effectiveness260 Clarity of Language 263 Bad Practices, Unreasonable Demands, and Foolishness 265 Job Design and Assignment Control 268 Six Mistakes in Job Design268 Assignment Control272 Personal Working Methods 283 Boring perhaps, but Extremely Important283 Fundamental Principles of Effective Working Methods 285 Regular Review and Adaptation 287 The Basic Areas290 The Budget and Budgeting300 One of the Best Instruments of Effective Management, if Properly Applied301 From Data to Information 303 Special Tips306 Clear Documentation312 Performance Appraisal313 No Standard Criteria314 No Standard Profile 316 A Better Method 317 Where Is Standardization, Allied to Caution, Appropriate?318 How Do the Experts Do