Michael W. Kramer

Managing Uncertainty in Organizational Communication

• Broschiertes Buch

Produktbeschreibung

In this book, Michael W. Kramer applies uncertainty reduction theory (URT)--a key theory in current communication scholarship--to the context of organizational communication. Examining URT and the range of research applicable to organizational settings, Kramer proposes a groundbreaking theory of managing uncertainty (TMU), which synthesizes prior research while also addressing its criticisms. Examples are provided to illustrate the principles of the TMU at both the individual and collective (group/organizational) levels of analysis. Original studies based on the theory show that it provides a useful extension of URT, addressing some concerns raised by critics of that earlier model. Kramer illustrates that, as a model in progress, TMU will change as new research and insights build upon it. Managing Uncertainty in Organizational Communication assists readers in understanding and researching uncertainty in communication, which encourages additional changes and improvements to the model. It is of primary interest to scholars, researchers, and practitioners in organizational, interpersonal, and group communication.

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Produktdetails

• Verlag: Routledge
• Seitenzahl: 258
• Erscheinungstermin: 24. April 2013
• Englisch
• Abmessung: 229mm x 152mm x 14mm
• Gewicht: 379g
• ISBN-13: 9780415649896
• ISBN-10: 0415649897
• Artikelnr.: 36540358

Autorenporträt

Michael W. Kramer

Inhaltsangabe

Contents: Preface. Introduction and Rationale. Uncertainty Reduction Theory
in Interpersonal Contexts. Uncertainty in Group and Organizational
Contexts. A Theory of Managing Uncertainty: A New Model. Cognitive and
Behavioral Processes for Managing Uncertainty: A Qualitative Study of Car
Salespeople. The Influence of Competing Motives on Managing Uncertainty:
Responses to Organizational Scenarios. A Textual Analysis of Managing
Uncertainty: A Reanalysis of the Lucille Burger Story. Implications and
Conclusions. Appendix.