This important book is a prescription that contains many lists of "do's" and "don'ts" and "how to's" for proactive and reactive responses to workplace violence. The authors bring their vast experience on the subject to the pages of this important publication and provide the reader with "how-to" guidelines. Be prepared for managing workplace violence. Develop procedures to reduce the potential for violent acts, create contingency plans, fulfill legal and moral obligations to employees and the public, reduce company liability, and provide an overall safer environment for everyone.
This important book is a prescription that contains many lists of "do's" and "don'ts" and "how to's" for proactive and reactive responses to workplace violence. The authors bring their vast experience on the subject to the pages of this important publication and provide the reader with "how-to" guidelines. Be prepared for managing workplace violence. Develop procedures to reduce the potential for violent acts, create contingency plans, fulfill legal and moral obligations to employees and the public, reduce company liability, and provide an overall safer environment for everyone.
Introduction Chapter 1 Case Examples of Workplace Violence Violence at Delco Remy The Chelsea School System The Standard Gravure Corporation United States Postal Service Chapter 2 Taxonomy of Workplace Violence Categories of perpetrators Chapter 3 Causes of Workplace Violence Threat to job and person Extended working hours and personality conflicts Domestic turbulence and character disorders Research on personality, mental health, behavior Lack of dispute resolution skills Stress and substance abuse Chapter 4 Profiles Versus Behavioral Typologies Typologies of violent people Disorders and symptoms Chapter 5 Factors Contributing to Workplace Violence Theory X and Y Employee performance appraisals Halo, central tendency, and leniency/strictness effect Chapter 6 Victims of Workplace Violence Chapter 7 Strategies for Reducing Workplace Violence Change interviewing, hiring procedures and testing Drug screening Layoff and termination procedures Addressing personnel problems and discipline Crisis management plan for violent events Index
Introduction Chapter 1 Case Examples of Workplace Violence Violence at Delco Remy The Chelsea School System The Standard Gravure Corporation United States Postal Service Chapter 2 Taxonomy of Workplace Violence Categories of perpetrators Chapter 3 Causes of Workplace Violence Threat to job and person Extended working hours and personality conflicts Domestic turbulence and character disorders Research on personality, mental health, behavior Lack of dispute resolution skills Stress and substance abuse Chapter 4 Profiles Versus Behavioral Typologies Typologies of violent people Disorders and symptoms Chapter 5 Factors Contributing to Workplace Violence Theory X and Y Employee performance appraisals Halo, central tendency, and leniency/strictness effect Chapter 6 Victims of Workplace Violence Chapter 7 Strategies for Reducing Workplace Violence Change interviewing, hiring procedures and testing Drug screening Layoff and termination procedures Addressing personnel problems and discipline Crisis management plan for violent events Index
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