Volunteers are the backbone of many an organization. This practical, hands-on guide, filled with useful tips and everyday examples, will help those responsible for volunteers successfully recruit and manage this invaluable resource. Anyone who supervises volunteers will find this book an indispensable guide for navigating the intricacies of managing unpaid workers. Underlying the content is the message that volunteers are a vital part of an organization's workforce and should be treated as valuable members of the team. Volunteers can work alongside paid staff members to help the organization…mehr
Volunteers are the backbone of many an organization. This practical, hands-on guide, filled with useful tips and everyday examples, will help those responsible for volunteers successfully recruit and manage this invaluable resource. Anyone who supervises volunteers will find this book an indispensable guide for navigating the intricacies of managing unpaid workers. Underlying the content is the message that volunteers are a vital part of an organization's workforce and should be treated as valuable members of the team. Volunteers can work alongside paid staff members to help the organization run smoothly and efficiently-and cost effectively. The book is packed with easily implemented advice and proven techniques for successfully handling common situations. Concise and easy to read, it assumes neither previous volunteer management experience nor familiarity with business practices, yet even experienced volunteer managers will come away with fresh ideas and new approaches. To augment her own expertise and increase the diversity of viewpoints, the author interviewed volunteer managers from various types of organizations and shares their stories. Quotes and anecdotes throughout the book help readers relate to common problems and illustrate the challenges and rewards of managing volunteers.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Nancy Sakaduski, MBA, is the owner of Sakaduski Marketing Solutions.
Inhaltsangabe
Acknowledgments Introduction The 10 Commandments of Good Volunteer Management Chapter 1: Where to Start The Plan Creating a Volunteer Program Budgeting Inheriting a Volunteer Program Staff versus Volunteer Tasks Questions to Get You Started Chapter 2: Recruiting Good Volunteers Why Do People Volunteer? Kinds of Volunteers Attributes of Good Volunteers Ethnic and Cultural Diversity Skill and Role Diversity Recruiting from within the Organization Recruiting Past Volunteers Recruiting from the Community Targeted Recruiting Recruiting Tools: Printed Materials Recruiting Tools: Publicity Recruiting Tools: Websites, Electronic Communication, and Social Media Questions to Get You Started Chapter 3: Selection, Orientation, and Measurement The Position Description The Application Form Screening/The Interview Orientation Hanging on to the New Recruits Recordkeeping Evaluation of Volunteers Evaluation by Volunteers Measuring Results Questions to Get You Started Chapter 4: Training Developing a Good Training Program How to Run an Effective Training Session Other Ways to Train Volunteers Addressing Fears Training Short-Term or Spontaneous Volunteers Training as a Benefit Training Paid Staff to Work with Volunteers Questions to Get You Started Chapter 5: Organization and Communication Matching the Volunteer to the Task Flexible Work for Flexible Times Organizing Volunteers Delegation Committees Scheduling Communication How to Run a Meeting Questions to Get You Started Chapter 6: Policies, Procedures, and Liabilities Policies Procedures and Best Practices Liability Standard of Care Risk Management Managing Risk through Training Abuse Clearances and Background Checks Questions to Get You Started Chapter 7: Special Kinds of Volunteers Team Volunteers Families Volunteering Together Corporate-Sponsored Volunteers Court-Ordered Community Service Volunteers Children and Teens Interns and Student Volunteers Older Volunteers People with Disabilities "Virtual" Volunteers Microvolunteering and Crowdsourcing Voluntourism Questions to Get You Started Chapter 8: Retention, Recognition, and Rewards Why Volunteers Leave Empowerment Sense of Belonging Personal Growth Socializing Expressing Thanks and Giving Praise Rewards The Element of Fun Sense of Accomplishment Questions to Get You Started Chapter 9: Potential Problems and How to Avoid Them Handling Problems and Complaints Prejudice/Bias/Harassment Volunteers versus Paid Staff Common Types of Problem Volunteers When a Volunteer Doesn't Work Out Preparing for Your Departure Getting Help What the Future Holds Questions to Get You Started Chapter 10: Resources, Support, and Information Information on Volunteer Management Productivity/Communication Best Practices Recruiting Software/Cloud/Online Systems Liability/Risk Management Professional Organizations, Education, Credentialing, and Networking International Resources Information for Volunteers Specialized Groups Special Events/Days National and Other Government Service Notes Bibliography Index
Acknowledgments Introduction The 10 Commandments of Good Volunteer Management Chapter 1: Where to Start The Plan Creating a Volunteer Program Budgeting Inheriting a Volunteer Program Staff versus Volunteer Tasks Questions to Get You Started Chapter 2: Recruiting Good Volunteers Why Do People Volunteer? Kinds of Volunteers Attributes of Good Volunteers Ethnic and Cultural Diversity Skill and Role Diversity Recruiting from within the Organization Recruiting Past Volunteers Recruiting from the Community Targeted Recruiting Recruiting Tools: Printed Materials Recruiting Tools: Publicity Recruiting Tools: Websites, Electronic Communication, and Social Media Questions to Get You Started Chapter 3: Selection, Orientation, and Measurement The Position Description The Application Form Screening/The Interview Orientation Hanging on to the New Recruits Recordkeeping Evaluation of Volunteers Evaluation by Volunteers Measuring Results Questions to Get You Started Chapter 4: Training Developing a Good Training Program How to Run an Effective Training Session Other Ways to Train Volunteers Addressing Fears Training Short-Term or Spontaneous Volunteers Training as a Benefit Training Paid Staff to Work with Volunteers Questions to Get You Started Chapter 5: Organization and Communication Matching the Volunteer to the Task Flexible Work for Flexible Times Organizing Volunteers Delegation Committees Scheduling Communication How to Run a Meeting Questions to Get You Started Chapter 6: Policies, Procedures, and Liabilities Policies Procedures and Best Practices Liability Standard of Care Risk Management Managing Risk through Training Abuse Clearances and Background Checks Questions to Get You Started Chapter 7: Special Kinds of Volunteers Team Volunteers Families Volunteering Together Corporate-Sponsored Volunteers Court-Ordered Community Service Volunteers Children and Teens Interns and Student Volunteers Older Volunteers People with Disabilities "Virtual" Volunteers Microvolunteering and Crowdsourcing Voluntourism Questions to Get You Started Chapter 8: Retention, Recognition, and Rewards Why Volunteers Leave Empowerment Sense of Belonging Personal Growth Socializing Expressing Thanks and Giving Praise Rewards The Element of Fun Sense of Accomplishment Questions to Get You Started Chapter 9: Potential Problems and How to Avoid Them Handling Problems and Complaints Prejudice/Bias/Harassment Volunteers versus Paid Staff Common Types of Problem Volunteers When a Volunteer Doesn't Work Out Preparing for Your Departure Getting Help What the Future Holds Questions to Get You Started Chapter 10: Resources, Support, and Information Information on Volunteer Management Productivity/Communication Best Practices Recruiting Software/Cloud/Online Systems Liability/Risk Management Professional Organizations, Education, Credentialing, and Networking International Resources Information for Volunteers Specialized Groups Special Events/Days National and Other Government Service Notes Bibliography Index
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