Gwenda Syratt

Manual of Travel Agency Practice

• Broschiertes Buch

Produktbeschreibung

Covers issues including technology development, the Internet and global distribution systems. This manual demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency.

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Produktdetails

• Verlag: Taylor & Francis Ltd
• 3 ed
• Seitenzahl: 242
• Erscheinungstermin: 22. August 2003
• Englisch
• Abmessung: 246mm x 189mm x 13mm
• Gewicht: 454g
• ISBN-13: 9780750656894
• ISBN-10: 0750656891
• Artikelnr.: 24477182

Autorenporträt

Gwenda Syratt, Jane Archpson

Inhaltsangabe

Foreword
Preface
Acknowledgments
Introduction
Package and group tours
Short breaks, special inerest holidays, theme parks, holiday centres, accomodation and theatre reservations
Coaching and incoming tourism
Cruising
Car rental
Ferry services and railways
Airlines
Technology
The internet
Insurance
Finance
Skills
Handling complaints
Solutions to exercises
Glossary
Index