Jane Archer, Gwenda Syratt

Manual of Travel Agency Practice

• Gebundenes Buch

Produktbeschreibung

Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including: * Technology development - the different types of travel agency systems available, what they do, how they do it and how to use them * The Internet - how it is used to book travel, forecasts for its future use and how travel agenets stand in relation to it * Global distribution systems - how to make bookings, and the new windows-based environment * A full endorsement by Travel Weekly The manual demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered. Students on any of the large number of courses in travel and tourism (ICM, City & Guilds, ABTA, IATA, UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable.

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Produktdetails

• Verlag: Routledge
• 3. Auflage
• Seitenzahl: 242
• Erscheinungstermin: 1. Februar 2016
• Englisch
• Abmessung: 260mm x 208mm x 18mm
• Gewicht: 752g
• ISBN-13: 9781138136243
• ISBN-10: 1138136247
• Artikelnr.: 70254011

Autorenporträt

Gwenda Syratt, Jane Archpson

Inhaltsangabe

Foreword
Preface
Acknowledgments
Introduction
Package and group tours
Short breaks, special inerest holidays, theme parks, holiday centres, accomodation and theatre reservations
Coaching and incoming tourism
Cruising
Car rental
Ferry services and railways
Airlines
Technology
The internet
Insurance
Finance
Skills
Handling complaints
Solutions to exercises
Glossary
Index