Farah Ali Otaki

Marching Towards Service Excellence

Professional Development of Frontline Employees at the American University of Beirut Medical Center (AUBMC)

• Broschiertes Buch

Produktbeschreibung

Excellence in customer service is no longer a luxury, but expected standard practice, especially in health care. Motivated by the vision of the Vice President for Medical Affairs and Dean of the Faculty of Medicine Mohamad Sayegh, the Patient Satisfaction Taskforce has been inaugurating multiple projects to revitalize the image of the American University of Beirut Medical Center (AUBMC), specifically through enhancing patient service by improving employee behavior and projecting a more positive professional image. AUBMC Human Resources department undertook a comprehensive Performance Improvement project aimed at providing service excellence and enhancing the quality of patient care. This project is only the beginning of a very long journey of hard work aimed at building a culture of trust and fortifying the image of AUBMC. The project is still, and will always be, ongoing.

Produktdetails

• Verlag: LAP Lambert Academic Publishing
• Seitenzahl: 152
• Erscheinungstermin: 25. Oktober 2012
• Englisch
• Abmessung: 220mm x 150mm x 10mm
• Gewicht: 244g
• ISBN-13: 9783659286452
• ISBN-10: 3659286451
• Artikelnr.: 36714067

Autorenporträt

Farah is currently the Research Coordinator at the Evidence-based Healthcare Management Unit at AUBMC.She received her BS in Medical Laboratory Technology and Master of Public Health with emphasis in Health Management and Policy from AUB.Farah graduated with High Distinction and was granted the Penrose Award and the Best Poster Presentation Award.