From the leading authority on workplace incivility, Christine Porath, shows why it pays to be civil, and reveals just how to enhance effectiveness in the workplace and beyond by mastering civility.
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"Christine Porath covers major issue facing businesses and society today. In MASTERING CIVILITY, learn what incivility is costing leaders and organizations and what to do about it. Along with being a fascinating read, this book offers the key to a healthier, happier, more productive workplace, better customer relationships, and higher profits."-Marshall Goldsmith, the Thinkers50 #1 Leadership Thinker in the World