John O'Connell, Jon Pyke, Roger Whitehead

Mastering Your Organization's Processes

A Plain Guide to BPM

• Gebundenes Buch

Produktbeschreibung

This book helps you understand and improve your organizations business processes. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Finally, the book gives even-handed guidance on what to look for in Business Process Management software and discusses current technical trends. Ideal for non-technical managers, this book will also appeal to MBA and business studies students.

---

Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.

Produktdetails

• Verlag: Cambridge University Press
• Seitenzahl: 290
• Erscheinungstermin: 27. März 2006
• Englisch
• Abmessung: 256mm x 184mm x 25mm
• Gewicht: 741g
• ISBN-13: 9780521839754
• ISBN-10: 0521839750
• Artikelnr.: 22338045

Autorenporträt

Roger Whitehead is a director of Office Futures, an independent consultancy in electronic business that he founded in 1981. The company advises organizations on using information technology to make their strategies real. It also assists with product and supplier selection, and supplier implementation.

Inhaltsangabe

Foreword
Introduction
Plan of the book
Prologue
1. A gentle introduction to systems and processes
2. Business processes and their management
Case study 1. Canton of Zug
3. The job BPM software is there to do
Case study 2. DVLA
4. The systems of an organization
Case study 3. International Truck and Engine Corporation
5. Looking outside the organization
Case study 4. Matáv (the Hungarian Telecommunications Company)
6. Organizations, people and systems
Case study 5. Morse Group Ltd.
7. The business return on Business Process Management
Case study 6. POSCO
8. Corporate strategies and approaches for Business Process Management
BPM musings
Case study 7. Rabofacet
Case study 8. What to look for in a product
Case study 9. Sonae Distribuição Brasil
Appendix. A short history of process management
Suggested reading
References
Glossary.