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This book helps you understand and improve your organizations business processes. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Finally, the book gives even-handed guidance on what to look for in Business Process Management software and discusses current technical trends. Ideal for non-technical managers, this book will also appeal to MBA and business studies students.

Produktbeschreibung
This book helps you understand and improve your organizations business processes. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Finally, the book gives even-handed guidance on what to look for in Business Process Management software and discusses current technical trends. Ideal for non-technical managers, this book will also appeal to MBA and business studies students.
Autorenporträt
Roger Whitehead is a director of Office Futures, an independent consultancy in electronic business that he founded in 1981. The company advises organizations on using information technology to make their strategies real. It also assists with product and supplier selection, and supplier implementation.