Matilda has been working in administrative jobs for over 20 years. She considers herself to be a great employee; conscientious, polite, smart as well as thoughtful, in short, a fine addition to any organization. Somehow though, Herman Braddock, her new boss, doesn't seem overly impressed. He seems unprofessional to Matilda and, at times, surprisingly overly friendly. Honestly, she finds him to be incompetent, but, hard as it is for her to believe, he is still the boss. She doesn't get the impression he'd be open to some helpful suggestions she could make about how a supervisor should behave.…mehr
Matilda has been working in administrative jobs for over 20 years. She considers herself to be a great employee; conscientious, polite, smart as well as thoughtful, in short, a fine addition to any organization. Somehow though, Herman Braddock, her new boss, doesn't seem overly impressed. He seems unprofessional to Matilda and, at times, surprisingly overly friendly. Honestly, she finds him to be incompetent, but, hard as it is for her to believe, he is still the boss. She doesn't get the impression he'd be open to some helpful suggestions she could make about how a supervisor should behave. Is a formal complaint about her boss the way to handle this? What should she do?
Susan Moresi is interested in workplace experiences, i.e., the surprising range of what employees, including managerial employees, believe is "normal" workplace behavior. She is captivated by the huge variety of expectations that individual employees bring to a workplace and their subsequent reactions when their actual day-to-day experiences or a boss's expectations are different from what they'd expected. Additionally, considering the impact of this confusion on employees and workplaces, the small amount of formal attention and training given to this topic is a constant surprise. Susan has a master's degree in professional communication from Clemson University, and wrote her master's thesis on the teaching of collaborative skills in a classroom setting. Learning to collaborate, it turns out, is not easy!
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