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MCS-15 Communication Skills Topics Covered Block 1 - Skills Needed at the Work Place-I Unit 1 - The Process of Communication Unit 2 - Telephone Techniques Unit 3 - Job Applications and Interviews Unit 4 - Group Discussions Unit 5 - Managing Organisational Structure Block 2 - Skills Needed at the Work Place-II Unit 1 - Meetings Unit 2 - Taking Notes & Preparing Minutes Unit 3 - Presentation Skills-I Unit 4 - Presentation Skills-II Unit 5 - Negotiation Skills Previous Year Solved Question Papers Included Question Paper June (2005-2020) December (2005-2021) February (2021)