Joseph Matthews

Measuring for Results

The Dimensions of Public Library Effectiveness

• Broschiertes Buch

Produktbeschreibung

Librarians have historically relied on the perceived value or goodness of the public library as a means to garner financial support. Yet it is now becoming apparent that public libraries must demonstrate, using an acceptable methodology, the economic value of the library and its services. A compendium of valuable information about the research and literature surrounding this issue of demonstration, this book reviews the various approaches that have been used in assessing the public library's value. Matthews suggests methods for a library to develop better means of communicating with their funding decision-makers and other stakeholders. By analyzing input, process, and output measures, and combining these with measures of the economic and social benefits produced by the library, he offers a portfolio of approaches that enable today's librarian to both measure effectiveness and to communicate its value to its stakeholders-the communities it serves.

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Produktdetails

• Verlag: Libraries Unlimited
• Seitenzahl: 254
• Erscheinungstermin: 30. November 2003
• Englisch
• Abmessung: 234mm x 156mm x 14mm
• Gewicht: 392g
• ISBN-13: 9781591581000
• ISBN-10: 1591581001
• Artikelnr.: 22420046

Autorenporträt

Joseph R. Matthews

Inhaltsangabe

Introduction Grail of Goodness Mission
Values
Vision
and Strategy Public Library Users Input
Process
and Output Measures Social Benefits Economic Benefits Putting It All Together Communicating Value Appendix A: Input Measures
Process Measures
Outcome Measures
and Satisfaction-Based Outcome Measures Appendix B: Toolbox Performance Measures and Indicators Appendix C: List of Quality-Oriented Performance Indicators Index