Measuring Knowledge Work Performance - Okkonen, Jussi
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Contemporary organisations are based more on intangible assets than tangible ones. The notion of the importance of knowledge work has also drawn attention to the manage-ment of knowledge workers. To survive in competition, contemporary organisations need managerial processes that support leadership. There are several tools that suit this purpose. This study has its focus on using performance measurement in the knowledge work context.

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Produktbeschreibung
Contemporary organisations are based more on intangible assets than tangible ones. The notion of the importance of knowledge work has also drawn attention to the manage-ment of knowledge workers. To survive in competition, contemporary organisations need managerial processes that support leadership. There are several tools that suit this purpose. This study has its focus on using performance measurement in the knowledge work context.
Autorenporträt
Dr. Jussi Okkonen is a Senior Researcher Fellow in the Instituteof Business Information Management and Logistics at TampereUniversity of Technology, Finland. His research focuses onperformance management in the knowledge work context, emphasizingthe use of performance measurement systems and competence management