Pamela A WadeMeasuring the Impact of Training
A Practical Guide to Calculating Measurable Results
Pamela A. Wade is the author of Measuring the Impact of Training: A Practical Guide to Calculating Measurable Results, 2nd, Revised Edition, published by Wiley.
Introduction 1
Why Read This Guidebook?
Who Should Read This Guidebook?
When And How To Use It
Why Measure
And What To Measure) 9
The Six Myths of Measuring Training
The Realities Behind The Myths
What To Measure
Communicating Measurement
Case Study: Warner Mortgage 19
Core Planning Team For X2 Training
Evaluating Program Response 25
Who's Interested In Response?
Planning To Get A Great Response
Response Evaluation
Hints For Evaluating Program Response
And Then You Communicate...
Assessing On-The-Job Action 41
Planning For On-The-Job Action
Getting Input From Different Sources
Action Assessment
Tips For Assessing On-The-Job Action
Don't Forget To Communicate...
Analyzing Business-Focused Results 57
Hard Results
Soft Results
Planning For Quality Results
Careful Considerations
Results Analysis
But What About Those Soft Skills?
Have You Covered All Your Bases?
Once Again, It's Time To Communicate...
Tracking Training's Impact 75
Planning For Success
Clarify Training Value
Select IMPACT Measures And Establish Target Outcomes
Guidelines For Tracking Impact
Calculating Impact
Communicate The Impact
Summary 97
Appendix: Reproducible Forms and Worksheets 99
