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Explains reaching beyond technical and traditional intervention to the outer edges of dispute resolution, where fundamental change is the desired result. This book guides conflict resolution professionals to advance beyond traditional steps and techniques of mediation to unveil its invisible heart and soul.

Produktbeschreibung
Explains reaching beyond technical and traditional intervention to the outer edges of dispute resolution, where fundamental change is the desired result. This book guides conflict resolution professionals to advance beyond traditional steps and techniques of mediation to unveil its invisible heart and soul.
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Autorenporträt
The Author Kenneth Cloke, director of the Center for Dispute Resolution in Santa Monica, California, has been a mediator, arbitrator, university professor, judge, counselor, coach, consultant, trainer, and designer of resolutions systems for over thirty years. He is the author of several books, including Resolving Conflicts at Work and Resolving Personal and Organizational Conflict (both with Joan Goldsmith, Jossey-Bass, 2000).