Mediating Interpersonal Conflicts - Umbreit, Mark
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Conflict is a normal and predictable part of life. How we respond to it, however, determines whether or not the conflict will be destructive. Mediating Interpersonal Conflicts is an up-to-date presentation showing how the techniques of negotiation and mediation can be applied in resolving a wide range of conflicts in families, communities, schools, and workplaces. Dr. Umbreit not only clearly outlines the communication, negotiation, and mediation skills involved in effective resolution of interpersonal conflict, he moves the reader beyond the mechanics of mediation to what he calls "a journey…mehr

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Produktbeschreibung
Conflict is a normal and predictable part of life. How we respond to it, however, determines whether or not the conflict will be destructive. Mediating Interpersonal Conflicts is an up-to-date presentation showing how the techniques of negotiation and mediation can be applied in resolving a wide range of conflicts in families, communities, schools, and workplaces. Dr. Umbreit not only clearly outlines the communication, negotiation, and mediation skills involved in effective resolution of interpersonal conflict, he moves the reader beyond the mechanics of mediation to what he calls "a journey of the heart" through a humanistic mediation model that addresses the emotional context of the conflict.
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Autorenporträt
Dr. Mark Umbreit has served as a facilitator, peacemaker, trainer, teacher, researcher, and author of numerous books and articles. He is a Professor Emeritus and founding Director (1994) of the Center for Restorative Justice & Peacemaking at the University of Minnesota, School of Social Work (the first academically-based restorative justice center in the global community, now on the Duluth campus). Mark has conducted training seminars and lectures throughout the world in more than 29 countries. He also serves on the faculty of the Center for Spirituality & Healing in the Academic Health Center at the University of Minnesota, teaching courses on Peace building & Mindfulness, and Forgiveness & Healing.