Rebecca Weinstein

Mediation in the Workplace

A Guide for Training, Practice, and Administration

• Gebundenes Buch

Produktbeschreibung

A workplace mediation program supplements or replaces institutional grievance processes in order to increase job satisfaction, boost productivity, reduce employee turnover, and decrease the chances of legal action. Weinstein, a social worker and a labor and employment lawyer, provides a powerful administrative, educational, and training tool for human resource professionals, administrators, peer and professional mediators, and students of mediation. Mediated resolutions to conflict in the workplace are designed to last because they seek to address underlying causes and they rely on the participation of the affected parties. Mediation with an impartial third party is more likely to result in a satisfying solution than are decisions imposed upon the parties from outside sources, whether employers or the legal system. Mediators work to strengthen relationships so that future conflicts can be prevented or minimized. This valuable guide to implementing formal mediation programs can be used by both beginning and experienced mediators in all types of organizations- in schools, social service agencies, government agencies, and private industry. Its practical application of mediation theory will benefit students and teachers of mediation, conflict resolution, business management, public administration, law, social work, counseling, and other related disciplines.

Produktdetails

• Verlag: Praeger
• Seitenzahl: 232
• Erscheinungstermin: 30. November 2000
• Englisch
• Abmessung: 240mm x 161mm x 17mm
• Gewicht: 519g
• ISBN-13: 9781567203363
• ISBN-10: 1567203361
• Artikelnr.: 21764311

Autorenporträt

REBECCA JANE WEINSTEIN is an attorney and social worker./e Her experience includes serving as executive director of the West Virginia Center for Dispute Resolution, a nonprofit organization dedicated to peaceful, nonviolent conflict resolution. She is also a former labor and employment lawyer, who represented members of the National Education Association in West Virginia. The owner of Mediation Alternatives, a mediation practice and training firm, she continues to pioneer alternative conflict resolution and mediation efforts.

Inhaltsangabe

Preface Introduction Theory and Practice Mediation Discussion Conflict
Styles of Conflict Management Mediated Disputes Threats to the Mediation
Process In-House Workplace Mediation Professional versus Peer Mediation The
Legal System The Mediation Process The Mediation Process The Mediator Role
Impartiality Mediation and Advocacy Mediation and Therapy The Physical
Environment Mediator Opening Remarks Participant Opening Remarks Caucusing
Asking Questions Rephrasing and Reframing Coping with Emotions
Confidentiality Confidentiality During Caucusing Mediation Notes Legal
Privilege Final Agreements Exercises Instructions Addressing Conflict
Changing Circumstances Gaining Greater Perspective Impartiality Ethical
Challenges Issues in the Workplace Practice Concerns Asking Questions
Rephrasing and Reframing Dealing with Emotion Dealing with Lying
Confidentiality Concerns Mock Mediations Mock Mediations Sally and Bob
George and Tina Frank and Bill Program Implementation Mediation Program
Administration Disputes for Mediation Mediation Oversight Committee Board
of Mediators Procedural Rules Compliance Rules Mediation Disciplinary
Guidelines Punitive Measures Appendix A: Agreement to Mediate Appendix B:
Mediation Request Form Appendix C: Memorandum of Agreement Index