T Scott Gross

Millennial Rules

How to Connect with the First Digitally Savvy Generation of Consumers and Employees

• Broschiertes Buch

Produktbeschreibung

"Portions of this title previously appeared under the title: Invisible"--Title page verso.

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Produktdetails

• Verlag: Allworth
• Seitenzahl: 176
• Erscheinungstermin: 21. Oktober 2014
• Englisch
• Abmessung: 226mm x 152mm x 18mm
• Gewicht: 272g
• ISBN-13: 9781621534235
• ISBN-10: 1621534235
• Artikelnr.: 40210237

Autorenporträt

T. Scott Gross is a customer service/management expert whose client roster includes Southwest Airlines, FedEx, McDonald’s, Sears, and Wal-Mart. He has authored numerous books, including Positively Outrageous Service, which is now in its second edition and has sold over 150,000 copies. As an instrument-rated pilot and a certified Emergency Medical Technician, Scott has worked several fascinating jobs and he now pours all of his experience and expertise into writing his books. Scott lives in Kerrville, Texas.