Julie B Olson-Buchanan, Wendy R Boswell

Mistreatment in the Workplace

Prevention and Resolution for Managers and Organizations

• Broschiertes Buch

Produktbeschreibung

This book integrates findings from the empirical literature with the practice literature to identify practical, evidence-based recommendations to prevent and address systemic workplace mistreatment. It discusses the recursive effects of mistreatment in organizations and how individual and organizational well-being can be enhanced by implementing policies and procedures that address the full impact of mistreatment in organizations. In addition, this book will focus on evidence-based recommendations for how organizations can create a civil workforce, thereby preventing further workplace mistreatment.

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Produktdetails

• Verlag: Wiley
• Seitenzahl: 224
• Erscheinungstermin: 1. Mai 2009
• Englisch
• Abmessung: 213mm x 137mm x 20mm
• Gewicht: 295g
• ISBN-13: 9781405177146
• ISBN-10: 1405177144
• Artikelnr.: 26194380

Autorenporträt

Julie B. Olson-Buchanan is a Professor and Department Chair in the Department of Management in the Craig School of Business, California State University, Fresno. Her research on mistreatment in the workplace has appeared in such journals as the Journal of Applied Psychology, Academy of Management Review, and Academy of Management Journal. Dr Olson-Buchanan has provided consultation and training on preventing and resolving mistreatment in the workplace to several private and public organizations. Wendy R. Boswell is an Associate Professor and Mays Research Fellow in the Department of Management, Mays Business School, Texas A&M University. Dr Boswell's research on workplace conflict has appeared in such journals as Academy of Management Journal, Academy of Management Review, and Journal of Applied Psychology. She also serves as the Director of the Center for Human Resource Management, working with companies on issues related to employee work attitudes, recruitment, and retention.

Inhaltsangabe

Preface.
1: Introduction.
2: Identifying Mistreatment.
3: Workplace Scanning for Potential, Nascent, and Existent Mistreatment
Issues.
4: Preventing Mistreatment through Workplace Practices.
5: Getting Started on Designing Effective Dispute Resolution Systems.
6: Dispute Resolution System Options.
7: Contemporary Best Practices: State-of-the-Art Dispute Resolution
Systems.
.
8: Evaluating, Modifying and Learning from Dispute Resolution Systems.
9: Repairing or Addressing Disputants' Relationship.
.
10: Mistreatment Prevention and Resolution - The Big Picture.
Further Reading & References.
Endnotes

Rezensionen

"In this results-based world, where employers have higher demandsand expectations of their workforce, books such as this are a goodsolid base from which to deliver a realistic approach to addressmanagers' development needs. This book contains good practicalexamples of workplace mistreatment and is clearly written with casestudies and research findings with analytical text, which are veryuseful for practitioners and in supporting academic work. Thestructure of the book makes it adaptable as a "quick dip" book formanagers looking for best practice solutions, while also having asound narrative resulting in academic rigor appropriate to researchat all levels." (Human Resource Management Journal, January2011)

At last, an excellent guidebook, rich in illustrative cases, thatcompetently tells human relations practitioners and managers how toprevent, detect, diagnose, and redirect perceived unfairness inwork situations." Evert Van de Vliert, ProfessorEmeritus, University of Groningen, and recipient of the LifetimeAchievement Award from the International Association for ConflictManagement

"Olson-Buchanan and Boswell have done an excellent job inmerging state-of-the art science with clear and much neededrecommendations for dealing with mistreatment at work. Mistreatmentin the Workplace is a must read for academics and practitionersalike." Carsten K.W. De Dreu, Professor of OrganizationalPsychology, University of Amsterdam

"This book is a must-read for anyone interested in managing acritical issue in organizations: Mistreament. Olson-Buchanan andBoswell, leading scholars in the field, have provided the bestpractices--based on the best science--for how to preventmistreatments and manage them once they occur. Vivid examples,systematic analyses, and thoughtful advice make this a trulyoutstanding book." Michele J. Gelfand, Professor ofPsychology, University of Maryland

"Olson-Buchanan and Boswell, leading scholars in thefield, have provided the best practices--based on the bestscience - for how to prevent mistreatments and manage themonce they occur. Vivid examples, systematic analyses, andthoughtful advice make this a truly outstandingbook."--Michele J. Gelfand, Professor ofPsychology, University of Maryland