Modern Practices Implemented in Housekeeping by 5 Star Hotels - Fernandes, Mayola
51,99 €
inkl. MwSt.
Versandkostenfrei*
Versandfertig in 1-2 Wochen
payback
26 °P sammeln
  • Broschiertes Buch

Over the past few years, the major challenge faced by hotels and their housekeepers is handling well-traveled and experienced guests. Guests these days are not only aware of their rights but are also not loyal to a particular brand. Today's customer looks for value for money and is open to trying out hotels for the mere sake of a luxury experience. The hospitality industry being service oriented, the hotels face tough competition to run their business profitably. Among the various changes and improvements made by the hotel management to increase occupancy and customer satisfaction, the most…mehr

Andere Kunden interessierten sich auch für
Produktbeschreibung
Over the past few years, the major challenge faced by hotels and their housekeepers is handling well-traveled and experienced guests. Guests these days are not only aware of their rights but are also not loyal to a particular brand. Today's customer looks for value for money and is open to trying out hotels for the mere sake of a luxury experience. The hospitality industry being service oriented, the hotels face tough competition to run their business profitably. Among the various changes and improvements made by the hotel management to increase occupancy and customer satisfaction, the most important is the housekeeping function. With advancements in modernization and use of technology, the face of housekeeping has changed as per the latest trends in the hotel industry. Modern practices such as Eco-friendly housekeeping, outsourcing, use of IT, and novel scientific technology like ergonomics, if implemented in an organized manner, can lead to hotel growth and long term profitability.Today, housekeeping is no more a back-of-the-house department; most of the reputed hotel chains have chosen to raise their housekeepers as front runners and encourage them to interact with the guests.
Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Autorenporträt
Dr. Mayola Fernandes ist Assistenzprofessorin mit 17 Jahren Erfahrung in der Lehre und im Gastgewerbe. Sie verfügt über gute Kenntnisse im Bereich zwischenmenschlicher Fähigkeiten und ist derzeit Abteilungsleiterin für das Accommodation Operations Team am AISSMS CHMCT, Pune. Dr. Mayola hat auch ein großes Interesse an der Forschung im Bereich des Gastgewerbes und der Tourismusindustrie.