Jörg Becker, Lars Algermissen, Thorsten Falk

Modernizing Processes in Public Administrations

Process Management in the Age of e-Government and New Public Management

• Gebundenes Buch

Produktbeschreibung

This book describes a new process modelling approach for the public sector called the PICTURE method, which takes into account the specific characteristics of public administrations. It includes a step-by-step procedural model for applying the method.

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In this monograph, a new process modelling approach for the public sector is described: the PICTURE method. The approach takes into account the specific characteristics of public administrations. Hence several advantages are derived: increased modelling speed, improved user acceptance and enhanced analysis capabilities.

Produktdetails

• BPM Competence
• Verlag: Springer / Springer Berlin Heidelberg / Springer, Berlin
• Artikelnr. des Verlages: 80062901, 80062901.
• 2012
• Seitenzahl: 360
• Erscheinungstermin: 13. Januar 2012
• Englisch
• Abmessung: 241mm x 160mm x 25mm
• Gewicht: 670g
• ISBN-13: 9783642213557
• ISBN-10: 3642213553
• Artikelnr.: 33346790

Inhaltsangabe

1 Process-Oriented Administration Modernisation. - 2 Process Modelling as an Instrument of Administration Modernisation. - 3 Process Modelling with the PICTURE Method. - 4 Guideline for Using the PICTURE Method. - 5 Application Areas for PICTURE. - Bibliography. - Index. - Authors.