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MS-96 Total Quality Management Block 1 - Part-I Philosophy and Basic Concepts Introduction: Basic Concepts and Approach Quality Management: Leading Thinkers Building Blocks of TQM Block 2 - Part-II Strategic Considerations TQM and Business Strategy Quality-Centered Strategic Planning Economics of Quality Block 3 - Part-III Tools and Techniques Statistical Quality Control Other Concepts, Tools and Techniques-I Other Concepts, Tools and Techniques-II Block 4 - Part-IV Organisation and Leadership Organisation for Quality Quality Culture and Leadership Motivation and Commitment Block 5 - Part-V Management Systems For TQM Quality Management Systems Environmental Management System (EMS) Management Systems for Safety and Health Block 6 - Part-VI Quality Appraisal and Auditing Systems Auditing and Certification Awards and Certification Total-35, Solved-16, Unsolved-19 June (2003-2019) December (2002-2019)