This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.
This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
David Ammons joined the School of Government (then the Institute of Government) in 1996. Prior to that, he was a faculty member at the Carl Vinson Institute of Government at the University of Georgia and taught in the public administration programs at Georgia and the University of North Texas. Early in his career he served on the staffs of four municipalities-Fort Worth, Texas; Hurst, Texas; Phoenix, Arizona; and Oak Ridge, Tennessee-in various administrative capacities. Among his seven books on local governmentmanagement are Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards (Sage Publications, 2001); Leading Performance Management in Local Government (ICMA, 2008); and Tools for Decision Making: A Practical Guide for Local Government (CQ Press, 2009). Ammons earned a Ph.D. at the University of Oklahoma
Inhaltsangabe
Introduction Performance Measurement and Benchmarking Animal Control City Attorney City Clerk Courts Development Administration Emergency Communications Emergency Medical Services Finance Fire Service Fleet Maintenance Gas and Electric Services Human Resource Administration Information Systems Library Management Services Executive Offices, Budget, Management Audit Parking Services Parks and Recreation Police Property Appraisal Public Health Public Transit Public Works Engineering and Miscellaneous Services Purchasing and Warehousing Risk Management Social Services Solid Waste Collection Streets, Sidewalks and Storm Drainage Traffic Engineering and Control Utilities Business Office Water and Sewer Services Performance Milestones
Introduction Performance Measurement and Benchmarking Animal Control City Attorney City Clerk Courts Development Administration Emergency Communications Emergency Medical Services Finance Fire Service Fleet Maintenance Gas and Electric Services Human Resource Administration Information Systems Library Management Services Executive Offices, Budget, Management Audit Parking Services Parks and Recreation Police Property Appraisal Public Health Public Transit Public Works Engineering and Miscellaneous Services Purchasing and Warehousing Risk Management Social Services Solid Waste Collection Streets, Sidewalks and Storm Drainage Traffic Engineering and Control Utilities Business Office Water and Sewer Services Performance Milestones
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