For professionals in health, social care and children's services, an ability to negotiate successfully is vital. Keith Fletcher explains how to prepare for and deal with negotiation situations more confidently so that settlements can be reached which satisfy all parties.
For professionals in health, social care and children's services, an ability to negotiate successfully is vital. Keith Fletcher explains how to prepare for and deal with negotiation situations more confidently so that settlements can be reached which satisfy all parties.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Keith Fletcher has spent much of the past few years working with 'failing' authorities with problems caused by ineffective or non-existent collaboration arrangements. He has helped them to identify strategies and build effective partnerships. He was formerly Deputy Chief Inspector in the Social Services Directorate, Wales, trained as a social worker and his professional background is in government social services. He has previously written several books on children's, health and social services.
Inhaltsangabe
Foreword. 1. An Introduction. 2. Preparing to Negotiate. 3. The Context: People. 4. The Context: Organisations. 5. Strategy and Tactics. 6. Negotiation is People Talking. 7. Opportunities and Disasters. 8. The NHS and Social Services. 9. A Common Agenda, A Different Language. 10. Exercises in Negotiation. 11. Key Learning Points.
Foreword. 1. An Introduction. 2. Preparing to Negotiate. 3. The Context: People. 4. The Context: Organisations. 5. Strategy and Tactics. 6. Negotiation is People Talking. 7. Opportunities and Disasters. 8. The NHS and Social Services. 9. A Common Agenda, A Different Language. 10. Exercises in Negotiation. 11. Key Learning Points.
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