Keith Fletcher

Negotiation for Health and Social Service Professionals

• Broschiertes Buch

Produktbeschreibung

For professionals in health, social care and children's services, an ability to negotiate successfully is vital. Keith Fletcher explains how to prepare for and deal with negotiation situations more confidently so that settlements can be reached which satisfy all parties.

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Produktdetails

• Verlag: Jessica Kingsley Publishers, Ltd
• Seitenzahl: 152
• Erscheinungstermin: 1. Januar 1998
• Englisch
• Abmessung: 234mm x 156mm x 8mm
• Gewicht: 243g
• ISBN-13: 9781853025495
• ISBN-10: 1853025496
• Artikelnr.: 21269024

Autorenporträt

Keith Fletcher was Deputy Chief Inspector in the Social Services Inspectorate of the Welsh Office until the end of 1992 when he became a health and social services planning consultant. He designed and ran negotiating courses and had wide experience in training and development in the management of health and social services.

Inhaltsangabe

Foreword. 1. An Introduction. 2. Preparing to Negotiate. 3. The Context:
People. 4. The Context: Organisations. 5. Strategy and Tactics. 6.
Negotiation is People Talking. 7. Opportunities and Disasters. 8. The NHS
and Social Services. 9. A Common Agenda, A Different Language. 10.
Exercises in Negotiation. 11. Key Learning Points.