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Impartiality is a crucial element in resolving conflicts, particularly when navigating disputes between friends. It serves as a foundation for effective communication and fosters an environment where both parties feel heard and respected. When one remains neutral, it allows for a more balanced perspective, giving each individual the opportunity to express their feelings and viewpoints without fear of judgment or bias. This approach not only aids in understanding the root of the conflict but also paves the way for mutual resolution and healing.