A coaching guide to teach four personal self-management skills to employees and managers in need of workplace behavior improvement.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Bill Eddy is a lawyer, therapist, mediator and the President of High Conflict Institute. He developed the "High Conflict Personality" theory (HCP Theory) and has become an international expert on managing disputes involving high-conflict personalities and personality disorders. He provides training on this subject to lawyers, judges, mediators, managers, human resource professionals, businesspersons, healthcare administrators, college administrators, homeowners' association managers, ombudspersons, law enforcement, therapists and others. He has been a speaker and trainer in over 25 states, several provinces in Canada, Australia, France and Sweden. As an attorney, Bill is a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Prior to becoming an attorney in 1992, he was a Licensed Clinical Social worker with twelve years' experience providing therapy to children, adults, couples and families in psychiatric hospitals and outpatient clinics. He has taught Negotiation and Mediation at the University of San Diego School of Law for six years and he is on the part-time faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and the National Judicial College. He is the author of numerous articles and several books, including: It's All Your Fault at Work! Managing Narcissists and Other High-Conflict People So What's Your Proposal? Shifting High-Conflict People from Blaming to Problem-Solving in 30 Seconds High Conflict People in Legal Disputes It's All YOUR Fault! 12 Tips for Managing People Who Blame Others for Everything BIFF: Quick Responses to High Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns SPLITTING: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder He is also the developer of the "New Ways for Families" method of managing potentially high conflict families in and out of family court. EDUCATION: University of San Diego School of Law J.D. received in May 1992 Randolph A. Read Law and Psychiatry Award San Diego State University M.S.W., Master of Social Work, May 1981 Case Western Reserve University B.A., Psychology, May 1970 PROFESSIONAL LICENSES: Attorney and Counselor at Law: CA Bar #163236 Licensed by Supreme Court of California (1992 to present) Licensed by United States District Court (1992 to present) Licensed Clinical Social Worker: CA #LCS12258 (1986 to present) PROFESSIONAL CERTIFICATES: Certified Family Law Specialist, CA Bar Association (2003 to present) Advanced Mediator, Academy of Professional Family Mediators (2012) Practitioner Member, Association of Conflict Resolution (1994 to 2010) Credentialed Mediator by National Conflict Resolution Center (1993 to present) (Formerly San Diego Mediation Center) EMPLOYMENT: PRESIDENT, High Conflict Institute (January 2008 to Present) SENIOR FAMILY MEDIATOR (January 2005 to Present) National Conflict Resolution Center, San Diego, CA ADJUNCT FACULTY (2008 to Present) National Judicial College, Reno, Nevada ADJUNCT FACULTY (2009 to Present) Pepperdine University, School of Law, Malibu, CA Course in Psychology of Conflict, Straus Dispute Resolution Center ATTORNEY and MEDIATOR Sole Practitioner, San Diego, CA (1993 to 2008) ADJUNCT PROFESSOR Negotiation and Mediation Course, 7 Semesters (1997-2003) Interviewing and Counseling Difficult Clients Course (2000) University of San Diego School of Law PSYCHOTHERAPIST (CLINICAL SOCIAL WORKER) Counseling & Recovery Institute, San Diego, CA (1987 - 1992) PSYCHOTHERAPIST (CLINICAL SOCIAL WORKER) Mesa Vista Psychiatric Hospital, San Diego, CA (1985 - 1987)
Inhaltsangabe
Authors' Letter to Coach Introduction to Coaching Manual Workbook Page 3: Introduction For Three Sessions of Coaching Session 1: Coaching Tips Workbook Page 6: Session 1: Problems or Issues to Discuss Session 2: Coaching Tips Workbook Page 9: Session 2: The 4 New Ways Skills Session 3: Coaching Tips Workbook Page 20: Session 3: Review and Personal Goals For More Sessions of Coaching Session 4: Coaching Tips Workbook Session 4: Flexible Thinking: Making Proposals Session 5: Coaching Tips Workbook Session 5: Managed Emotions: Calming Yourself Session 6: Coaching Tips Workbook Session 6: Managed Emotions: Staying Calm around Others Session 7: Coaching Tips Workbook Session 7: Moderate Behaviors: BIFF Responses to Hostile Email Session 8: Coaching Tips Workbook Session 8: Moderate Behaviors: Avoiding Extreme Behaviors Session 9: Coaching Tips Workbook Session 9: Checking Yourself Additional Sessions: Coaching Tips Workbook Additional Sessions: Continuing to Check Myself Worksheets Worksheets: Coaching Tips Workbook Full Method Format - Exercise Worksheet Workbook Check Yourself - Checklist Conclusion Appendix (Articles which do not appear in the workbook, but may be shared) A. Calming Upset People with EAR article B. Coaching for BIFF Responses
