As a manager, leading performance conversations with your people can feel like entering a lion's den: you hope you'll be lucky enough to escape alive, but there's no guarantee. But why rely on luck? Build your skills and you'll handle performance conversations with confidence. After more than 30 years in performance management, including time in the Royal Navy, Cathay Pacific, and KPMG, Anna Wildman has pulled together all the most challenging conversations you're likely to face in the workplace and shows you how to conduct them without dread or worry. Drawing on the experiences of thousands…mehr
As a manager, leading performance conversations with your people can feel like entering a lion's den: you hope you'll be lucky enough to escape alive, but there's no guarantee. But why rely on luck? Build your skills and you'll handle performance conversations with confidence. After more than 30 years in performance management, including time in the Royal Navy, Cathay Pacific, and KPMG, Anna Wildman has pulled together all the most challenging conversations you're likely to face in the workplace and shows you how to conduct them without dread or worry. Drawing on the experiences of thousands of managers, she expertly guides you through each conversation, step by step, offering practical examples of what to say and how to say it. Every conversation is grounded in real, everyday scenarios across all industries and sectors, and illuminated by insights from many of the world's leading business gurus and the latest findings in the field of neuroscience. The result is a refreshingly practical, comprehensive, and easy-to-follow book that will transform all conversations with your staff. The book contents cover how to lead the Big 5 conversations of goal-setting, development planning, feedback, performance reviews and compensation. But it also covers many more topics, including how to motivate your staff, how to lead coaching conversations, and how to lead those tough discussions that every manager dreads, including conversations about: 1. Disruptive behavior 2. Needing the same improvement conversation twice 3. Acting like a diva 4. Making a major mistake 5. Passing on second-hand feedback from a senior colleague 6. Two team members in conflict 7. A lower performance review than expected 8. A promised promotion not materializing 9. Low morale due to cutbacks or redundancies 10. A team member is seriously stressed Extra conversation: A personal hygiene issue
Anna Wildman has over 30 years' experience in performance management. During that time, she has designed and facilitated workshops in more than 40 countries across Europe, the Americas, and Asia. Her achievements include: Designing the CEDAR¿ feedback model, now being used worldwide Developing bespoke performance management systems Delivering over 300 skills programs, including over 40 "train the trainer" workshops She was most recently global director for learning and development at KPMG, with responsibility for the design and implementation of the global core skills curriculum across more than 142 member fi rms. Her previous experience includes ten years in operations in the Royal Navy, followed by a senior performance management training role with Cathay Pacific Airways. Describing her aim in writing Now You're Talking!, she explains, "Even the thought of an upcoming performance conversation can set pulses racing. But seeing what works and what doesn't around the world shows that a successful discussion isn't down to luck. The more that we can share together what works, the faster we can build the skills we need." Anna lives on the south coast of the UK with her husband, whom she first met at that great naval tradition of "afternoon tea" at HMS Tamar in Hong Kong. Their daughter works in the event management industry and their son is in the British Army.
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