Rita de Cássia Santa Cruz Monteiro, Luiz Antonio C. da Silva

Ombudsman's Office of the National Department of Transportation Infrastructure/PB

The view of employees and users of the ombudsman system

• Broschiertes Buch

Produktbeschreibung

The awakening of civil society and the active participation of citizens in the process of social development are remarkable phenomena in our current history, which has helped to solidify democratic practices and processes, where citizens start to act, monitor and take initiatives through channels that are open to them in the public sphere. It is essential for public administration to be able to effectively guarantee popular participation and social control in public activities in Brazil. Through participation in public management, citizens can intervene in administrative decision-making, guiding the Administration to adopt measures that really serve the public interest and, at the same time, exercise control over the actions of the State, demanding that public managers account for their actions. In this context, the Ombudsman's Office represents a channel for serving citizens, a kind of invitation for society to participate in the administrative life of public entities, offering criticism or praise, through which the Public Administration can build a feedback system to improve the course of its actions.

Produktdetails

• Verlag: Our Knowledge Publishing
• Seitenzahl: 68
• Erscheinungstermin: 15. Februar 2024
• Englisch
• Abmessung: 220mm x 150mm x 5mm
• Gewicht: 119g
• ISBN-13: 9786207169573
• ISBN-10: 6207169573
• Artikelnr.: 69993775

Autorenporträt

Business Administrator - UFPB/2000 MBA in Marketing - Fundação Getúlio Vargas/2002 Postgraduate in Public Management with an Emphasis on Projects - Fundação Getúlio Vargas/2016 Postgraduate in Public Management - IFPB/2016 Head of the Social Communication Center and Ombudsman at DNIT/PB - National Department of Transport Infrastructure.