On the Road with Outreach

Mobile Library Services
Herausgeber: Dilger-Hill, Jeannie; Maccreaigh, Erica

• Broschiertes Buch

Produktbeschreibung

This "how-to" manual is a thorough compilation of essays detailing the start-up, maintenance, management, and evaluation of mobile, public library outreach services, promising to become the "bible" of public library outreach. Today mobile outreach is more vital and diverse than ever, with librarians taking it to the streets for senior citizens, childcare organizations, immigrants and low-literate populations, urban and rural communities, prisoners, low-income populations, and other traditionally underserved public library populations. The first book of its kind in more than two decades, On the Road with Outreach: Mobile Library Services provides step-by-step guidance for those wishing to initiate or improve outreach services in their communities. The essays collected here come from some of the best-known movers and shakers in the mobile outreach field-all of them subject experts and active outreach practitioners. Focusing on the practicalities of establishing and maintaining service to various populations, the book covers everything from design, purchase, maintenance, and automation of bookmobiles to planning and promotion and serving specific populations. Anecdotes, as well as sample service agreements, contracts, applications, staff schedules, and other working documents enhance the text.

Produktdetails

• Verlag: Libraries Unlimited
• Seitenzahl: 374
• Erscheinungstermin: 19. November 2009
• Englisch
• Abmessung: 280mm x 216mm x 20mm
• Gewicht: 940g
• ISBN-13: 9781591586784
• ISBN-10: 159158678X
• Artikelnr.: 26994045

Autorenporträt

Jeannie Dilger-Hill is director of the La Grange (IL) Public Library, a suburban Chicago library serving 15,000 residents. Erica MacCreaigh served four years as a senior library consultant to the Colorado Department of Corrections.

Inhaltsangabe

Preface (Satia Marshall Orange) Acknowledgments Introduction (Jeannie
Dilger-Hill and Erica MacCreaigh) PART I: MANAGING LIBRARY OUTREACH 1
Planning and Marketing Outreach Services Candice Brown Planning
Establishing Your Mission Evaluating Your Current Situation Existing
Services SWOT Analysis Funding Identifying Who Lives in Your Community
Gathering Information about Your Community's Needs Stakeholder Meetings
Focus Groups Surveys Setting Priorities Writing Goals and Objectives the
SMART Way Developing an Action Plan Marketing Marketing One Thing at a Time
Identifying the Marketing Audience Marketing Methods Doing it Yourself
Press Releases Working with the Media Conclusion References Additional
Resources Marketing Samples Sample Press Release 2 Managing Outreach Staff
Amy Varner Stephens Selecting Staff Job Qualifications and Duties The
Driving Factor Job Descriptions Library Clerk Bookmobile Driver Library
Associate Librarian Outreach Manager Scheduling Staff Supervisory
Challenges Oversight and Evaluation Conclusion 3 Mobile Library Collections
Julie Abbott and Jeannie Dilger-Hill Integrated (Shared) Versus Dedicated
(Separate) Bookmobile Collections Pros and Cons Requirements for a
Dedicated (Separate) Collection Requirements for an Integrated (Shared)
Collection Collection Development Policy Selection Weeding Physical
Arrangement of Materials By Age and Height of Patrons Clustering by
Different Groups' Interests Browsing Bins Removable Shelving Oversized and
Delicate Materials Security Conclusion References PART II: LIBRARY
OUTREACH, A COMMUNITY COMMITMENT 4 Rural Bookmobile Service Jan Meadows
History of American Bookmobiles Profile of Rural Library Patrons Setting up
Services Identifying Places for Service Delivery Determining Times for
Service Delivery Rural Schools Staffing Types of Vehicles Maintenance
Routine Upkeep and Repair Breakdowns Technology Marketing Bookmobile
Schedules Internal Marketing External Marketing Conclusion References 5
Bookmobile Services to Urban and Suburban Communities Julie Abbott Library
Outreach via Bookmobile Publicity Community Building Service Delivery Types
of Bookmobile Stops Institutional Stops Need-Based Stops Convenience-Based
Steps Identifying Service Needs Who Qualifies for Bookmobile Service?
Identifying Potential Bookmobile Patrons Identifying Service Sites Maps and
Satellite Images Exploration Drive Arounds Identifying Gathering Places
Determining the Need for a Bookmobile Bookmobiles versus Other Mobile
Outreach Methods Defining Service Criteria Inputs and Outcomes Factors that
Influence Success Eight-Hour Limit on Driving Bathroom Breaks and Meal
Breaks Memorable Stop Schedule Routes Parking Duration Patron Lifestyles
Continuity Seasonal Scheduling Other Considerations Measuring Impact Damage
Control: What to do When Your Bookmobile Breaks Down Conclusion References
6 Library Services to Immigrants and English Language Learners Emily
Klopstein, Becky Russell, Pilar Castro-Reino, Lisa Murillo, and Lou
Petterchak Common Characteristics of English Language Learners and
Immigrants Identifying Service Needs Reaching Immigrant and English
Language Learning Populations Engaging the Community Promoting Library
Services Translation Programs and Services English Language Learning
Programs Computer Instruction Life Skills Workshops Intergenerational
Programs Managing Multiple Languages Collections Creating
Diversity-Friendly Library Spaces Staffing Library Staff Teachers
Evaluation Special Service Challenges Conclusion References PART III:
LIBRARY OUTREACH TO CHILDREN 7 Serving Preschool Children and Childcare
Providers Theresa Gemmer and Ruth Pettibone Literacy Risks in America
Setting up Services Identifying Needs and Advocating for Services
Negotiating Services with Childcare Providers and Facilities Scheduling,
Routing, and Parking Managing Circulation Agency Cards Personal Cards
Models of Service Delivery Methods Classroom Support for Teachers Kits
Classroom Collections Storytimes Selecting Books Length and Size
Illustrations Characters Theme, Age Appropriateness, and Scope Collections
Wear and Tear Nonfiction Board Books Picture Books Early Readers Teacher
Resources Media Organization of Materials Staff Conclusion References
Sample Letters to Providers and Parents Letter of Introduction to Facility
#1 Letter of Introduction to Facility #2 Letter of Introduction to Parents
Additional Resources Literacy, Learning Gap, and Childcare Web Sites
Publishers of Preschool-Level Books 8 Serving School-Age Children Mary Anne
Marjamaa Specialty Bookmobiles for School-Age Children Vehicle Design Fixed
Features Décor Collection Development Books Other Materials Organizing the
Collection Setting Up Service Sites The Importance of Communication Parking
Setting the Schedule Evaluation Marketing Library Services Services to
Teachers Services to Children Managing Children's Behavior Deposit
Collections Programming Fines Staffing Conclusion Additional Resources
Bookmobile Information for School Year 2009-2010 Bookmobile: Sample
Classroom Sign-Up Sheet Publishers of Elementary-Level Books PART IV:
LIBRARY OUTREACH TO SENIORS AND HOMEBOUND 9 Books-by-Mail Kathleen Mayo A
Typical Day in Books-by-Mail Identifying Your Customers Workspace
Considerations Mailing Materials Postage Mailing Equipment and Supplies
Staffing Collections Automation: Special Features Procedures Selection
Tools Promoting the Service Budget Other Service Models Conclusion Sample
Forms Sample Books-by-Mail Application for Service Sample Free Matter
Application Additional Resources 10 Homebound Delivery Service Joyce Voss
Determining the Community's Need for Homebound Services Fundamentals of
Homebound Services Determining Who Qualifies Registering Patrons Selecting
and Delivering Materials Selection Strategies Selection and Delivery Staff
Select-Staff Deliver Staff Select-Volunteers Deliver Volunteers
Select-Staff Deliver Volunteers Select-Volunteers Deliver Patrons Select
for Themselves-Staff or Volunteers Deliver Staff or Volunteers
Select-Non-Library Staff Deliver Staff or Volunteers Select-Non-Library
Agencies Deliver Staff or Volunteers Select-Materials Are Delivered by Mail
Delivery Methods Managing Staffing to Meet Patron Demand Recordkeeping
Staffing Library Staff Volunteers Recruitment Hiring and Screening
Motivation and Retention Safety Precautions Privacy Absences Communication
Awareness Appropriate Boundaries Funding Marketing Conclusion References
Sample Forms Sample Homebound Services Welcome Letter Sample Homebound
Services Application Sample Homebound Patron Interest Checklist Sample
Volunteer Liability Waiver Sample Homebound Patron Feedback Form Additional
Resources Sample Criminal Background Check Policy Statement Homebound
Delivery Programs Mentioned in Chapter 10 11 Lobby Stop Service to Nursing
Homes and Retirement Facilities Bernie Garrison Assessing Existing Services
and Exploring Alternatives Budgeting Site Selection Identifying Potential
Service Locations Determining Eligibility Setting Up for Service Delivery
Vehicles Design Working with Vendors Maintenance Staffing Scheduling
Collections Policies and Procedures Marketing Additional Services
Evaluating Services Advocacy Conclusion Additional Resources Sample Lobby
Stop Intake Form Sample Lobby Stop Letter of Agreement PART V: LIBRARY
OUTREACH TO THE INCARCERATED 12 Library Services to Incarcerated Adults
Maggie McFalls-Picher The Public Library Model Service Standards Technology
Collections Programs Reentry Services Collaborations Within the Facility
Community Collaborations Public Library Outreach to Prisoners Advocacy
Conclusion References Additional Resources Publishers and Web Sites for
Graphic Formats and Urban Literature Web Sites for Correctional Librarians
13 Library Services to Incarcerated Youth Teresa Valenti Culture Shock
Security Childhood Development Special Needs of Incarcerated Youth Managing
Behavior Providing Library Services Collection Development Programs and
Services Library Environment Working with Facility Staff Conclusion
References Additional Resources PART VI: ALL ABOUT OUTREACH VEHICLES 14
Designing Your New Bookmobile Scott Pointon Step 1: Determining Who You
Will Serve Step 2: Determining What Services You Will Provide Step 3:
Choosing the Best-Suited Vehicle Style Van Cutaway Van/Box Truck Step Van
Bus Chassis Truck/Trailer Combo Tractor Trailer Step 4: Determining Who
Will Operate Your Bookmobile Step 5: Determining Who Will Maintain and
Service the Vehicle Step 6: Planning Vehicle Specifications Step 7:
Securing Funding Conclusion Additional Resources Bookmobile Base Vehicles,
Comparative Table Sample Request for Bookmobile Funding Resource List for
Bookmobile Design and Funding 15 Writing Vehicle Specifications Michael
Swendrowski Preliminary Research: Measure Twice, Cut Once Selecting the
Base Vehicle Van Cutaway Low Floor RV Step Van Truck Front Engine Bus Rear
Engine Bus Trailer Tractor Trailer (Semi-Trailer) Getting Vendor Input
Writing the Specifications Document Shopping Your Project to Prospective
Vendors Analyzing the Proposals Conclusion 16 Vehicle Maintenance Jeremy
Andrykowski Working with a Mechanic Managing a Preventive Maintenance
Program Getting Staff and Administrators on Board Scheduling Preventive
Maintenance Know Your Vehicle Customizing an Inspection Report Disaster
Planning Treat the Vehicle with C.A.R.E. Keeping Your Bookmobile Clean
Advantages of a Clean Vehicle Cleaning the Interior Cleaning the Exterior
Clean the Engine, Generator, and Other Moving Parts Being Attentive
Creating a Routine Making It Effective Conclusion Additional Resources
Sample Bookmobile Pre-Trip Inspection Report 17 Automating Your Bookmobile
with Communications Technologies Tom Walker Telecommunications Technologies
Cellular Testing the Signal Selecting an Aircard Installation Connection
Speed Boosting the Signal Satellite How Satellite Technology Works Common
Challenges Parking Bookmobile Roof Satellite Position Environmental
Barriers Provisioning Hierarchy Installation WiFi Troubleshooting the
Circulation Client Conclusion Additional Resources Automation Glossary
Automation Vendor Contact List Additional Readings Appendix A Association
of Bookmobile and Outreach Services Guidelines (2008) Appendix B Sample
Bookmobile Specifications Appendix C Sample Bookmobile Pre-Construction
Questionnaire Suggested Readings and Resources Index About the Editors
About the Contributors