On the Road with Outreach

Mobile Library Services
Herausgeber: Dilger-Hill, Jeannie; Maccreaigh, Erica

• Broschiertes Buch

Produktbeschreibung

This "how-to" manual is a thorough compilation of essays detailing the start-up, maintenance, management, and evaluation of mobile, public library outreach services, promising to become the "bible" of public library outreach. Today mobile outreach is more vital and diverse than ever, with librarians taking it to the streets for senior citizens, childcare organizations, immigrants and low-literate populations, urban and rural communities, prisoners, low-income populations, and other traditionally underserved public library populations. The first book of its kind in more than two decades, On the Road with Outreach: Mobile Library Services provides step-by-step guidance for those wishing to initiate or improve outreach services in their communities. The essays collected here come from some of the best-known movers and shakers in the mobile outreach field-all of them subject experts and active outreach practitioners. Focusing on the practicalities of establishing and maintaining service to various populations, the book covers everything from design, purchase, maintenance, and automation of bookmobiles to planning and promotion and serving specific populations. Anecdotes, as well as sample service agreements, contracts, applications, staff schedules, and other working documents enhance the text.

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Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.

Produktdetails

• Verlag: Libraries Unlimited
• Seitenzahl: 374
• Erscheinungstermin: 19. November 2009
• Englisch
• Abmessung: 280mm x 216mm x 20mm
• Gewicht: 940g
• ISBN-13: 9781591586784
• ISBN-10: 159158678X
• Artikelnr.: 26994045

Autorenporträt

Jeannie Dilger-Hill is director of the La Grange (IL) Public Library, a suburban Chicago library serving 15,000 residents. Erica MacCreaigh served four years as a senior library consultant to the Colorado Department of Corrections.

Inhaltsangabe

Preface (Satia Marshall Orange)
Acknowledgments
Introduction (Jeannie Dilger-Hill and Erica MacCreaigh)
PART I: MANAGING LIBRARY OUTREACH
1 Planning and Marketing Outreach Services
Candice Brown
Planning
Establishing Your Mission
Evaluating Your Current Situation
Existing Services
SWOT Analysis
Funding
Identifying Who Lives in Your Community
Gathering Information about Your Community's Needs
Stakeholder Meetings
Focus Groups
Surveys
Setting Priorities
Writing Goals and Objectives the SMART Way
Developing an Action Plan
Marketing
Marketing One Thing at a Time
Identifying the Marketing Audience
Marketing Methods
Doing it Yourself
Press Releases
Working with the Media
Conclusion
References
Additional Resources
Marketing Samples
Sample Press Release
2 Managing Outreach Staff
Amy Varner Stephens
Selecting Staff
Job Qualifications and Duties
The Driving Factor
Job Descriptions
Library Clerk
Bookmobile Driver
Library Associate
Librarian
Outreach Manager
Scheduling Staff
Supervisory Challenges
Oversight and Evaluation
Conclusion
3 Mobile Library Collections
Julie Abbott and Jeannie Dilger-Hill
Integrated (Shared) Versus Dedicated (Separate) Bookmobile Collections
Pros and Cons
Requirements for a Dedicated (Separate) Collection
Requirements for an Integrated (Shared) Collection
Collection Development Policy
Selection
Weeding
Physical Arrangement of Materials
By Age and Height of Patrons
Clustering by Different Groups' Interests
Browsing Bins
Removable Shelving
Oversized and Delicate Materials
Security
Conclusion
References
PART II: LIBRARY OUTREACH, A COMMUNITY COMMITMENT
4 Rural Bookmobile Service
Jan Meadows
History of American Bookmobiles
Profile of Rural Library Patrons
Setting up Services
Identifying Places for Service Delivery
Determining Times for Service Delivery
Rural Schools
Staffing
Types of Vehicles
Maintenance
Routine Upkeep and Repair
Breakdowns
Technology
Marketing
Bookmobile Schedules
Internal Marketing
External Marketing
Conclusion
References
5 Bookmobile Services to Urban and Suburban Communities
Julie Abbott
Library Outreach via Bookmobile
Publicity
Community Building
Service Delivery
Types of Bookmobile Stops
Institutional Stops
Need-Based Stops
Convenience-Based Steps
Identifying Service Needs
Who Qualifies for Bookmobile Service?
Identifying Potential Bookmobile Patrons
Identifying Service Sites
Maps and Satellite Images
Exploration
Drive Arounds
Identifying Gathering Places
Determining the Need for a Bookmobile
Bookmobiles versus Other Mobile Outreach Methods
Defining Service Criteria
Inputs and Outcomes
Factors that Influence Success
Eight-Hour Limit on Driving
Bathroom Breaks and Meal Breaks
Memorable Stop Schedule
Routes
Parking
Duration
Patron Lifestyles
Continuity
Seasonal Scheduling
Other Considerations
Measuring Impact
Damage Control: What to do When Your Bookmobile Breaks Down
Conclusion
References
6 Library Services to Immigrants and English Language Learners
Emily Klopstein, Becky Russell, Pilar Castro-Reino, Lisa Murillo, and Lou
Petterchak
Common Characteristics of English Language Learners and Immigrants
Identifying Service Needs
Reaching Immigrant and English Language Learning Populations
Engaging the Community
Promoting Library Services
Translation
Programs and Services
English Language Learning Programs
Computer Instruction
Life Skills Workshops
Intergenerational Programs
Managing Multiple Languages
Collections
Creating Diversity-Friendly Library Spaces
Staffing
Library Staff
Teachers
Evaluation
Special Service Challenges
Conclusion
References
PART III: LIBRARY OUTREACH TO CHILDREN
7 Serving Preschool Children and Childcare Providers
Theresa Gemmer and Ruth Pettibone
Literacy Risks in America
Setting up Services
Identifying Needs and Advocating for Services
Negotiating Services with Childcare Providers and Facilities
Scheduling, Routing, and Parking
Managing Circulation
Agency Cards
Personal Cards
Models of Service
Delivery Methods
Classroom Support for Teachers
Kits
Classroom Collections
Storytimes
Selecting Books
Length and Size
Illustrations
Characters
Theme, Age Appropriateness, and Scope
Collections
Wear and Tear
Nonfiction
Board Books
Picture Books
Early Readers
Teacher Resources
Media
Organization of Materials
Staff
Conclusion
References
Sample Letters to Providers and Parents
Letter of Introduction to Facility #1
Letter of Introduction to Facility #2
Letter of Introduction to Parents
Additional Resources
Literacy, Learning Gap, and Childcare Web Sites
Publishers of Preschool-Level Books
8 Serving School-Age Children
Mary Anne Marjamaa
Specialty Bookmobiles for School-Age Children
Vehicle Design
Fixed Features
Décor
Collection Development
Books
Other Materials
Organizing the Collection
Setting Up Service Sites
The Importance of Communication
Parking
Setting the Schedule
Evaluation
Marketing
Library Services
Services to Teachers
Services to Children
Managing Children's Behavior
Deposit Collections
Programming
Fines
Staffing
Conclusion
Additional Resources
Bookmobile Information for School Year 2009-2010
Bookmobile: Sample Classroom Sign-Up Sheet
Publishers of Elementary-Level Books
PART IV: LIBRARY OUTREACH TO SENIORS AND HOMEBOUND
9 Books-by-Mail
Kathleen Mayo
A Typical Day in Books-by-Mail
Identifying Your Customers
Workspace Considerations
Mailing Materials
Postage
Mailing Equipment and Supplies
Staffing
Collections
Automation: Special Features
Procedures
Selection Tools
Promoting the Service
Budget
Other Service Models
Conclusion
Sample Forms
Sample Books-by-Mail Application for Service
Sample Free Matter Application
Additional Resources
10 Homebound Delivery Service
Joyce Voss
Determining the Community's Need for Homebound Services
Fundamentals of Homebound Services
Determining Who Qualifies
Registering Patrons
Selecting and Delivering Materials
Selection Strategies
Selection and Delivery
Staff Select-Staff Deliver
Staff Select-Volunteers Deliver
Volunteers Select-Staff Deliver
Volunteers Select-Volunteers Deliver
Patrons Select for Themselves-Staff or Volunteers Deliver
Staff or Volunteers Select-Non-Library Staff Deliver
Staff or Volunteers Select-Non-Library Agencies Deliver
Staff or Volunteers Select-Materials Are Delivered by Mail
Delivery Methods
Managing Staffing to Meet Patron Demand
Recordkeeping
Staffing
Library Staff
Volunteers
Recruitment
Hiring and Screening
Motivation and Retention
Safety Precautions
Privacy
Absences
Communication
Awareness
Appropriate Boundaries
Funding
Marketing
Conclusion
References
Sample Forms
Sample Homebound Services Welcome Letter
Sample Homebound Services Application
Sample Homebound Patron Interest Checklist
Sample Volunteer Liability Waiver
Sample Homebound Patron Feedback Form
Additional Resources
Sample Criminal Background Check Policy Statement
Homebound Delivery Programs Mentioned in Chapter 10
11 Lobby Stop Service to Nursing Homes and Retirement Facilities
Bernie Garrison
Assessing Existing Services and Exploring Alternatives
Budgeting
Site Selection
Identifying Potential Service Locations
Determining Eligibility
Setting Up for Service
Delivery Vehicles
Design
Working with Vendors
Maintenance
Staffing
Scheduling
Collections
Policies and Procedures
Marketing
Additional Services
Evaluating Services
Advocacy
Conclusion
Additional Resources
Sample Lobby Stop Intake Form
Sample Lobby Stop Letter of Agreement
PART V: LIBRARY OUTREACH TO THE INCARCERATED
12 Library Services to Incarcerated Adults
Maggie McFalls-Picher
The Public Library Model
Service Standards
Technology
Collections
Programs
Reentry Services
Collaborations
Within the Facility
Community Collaborations
Public Library Outreach to Prisoners
Advocacy
Conclusion
References
Additional Resources
Publishers and Web Sites for Graphic Formats and Urban Literature
Web Sites for Correctional Librarians
13 Library Services to Incarcerated Youth
Teresa Valenti
Culture Shock
Security
Childhood Development
Special Needs of Incarcerated Youth
Managing Behavior
Providing Library Services
Collection Development
Programs and Services
Library Environment
Working with Facility Staff
Conclusion
References
Additional Resources
PART VI: ALL ABOUT OUTREACH VEHICLES
14 Designing Your New Bookmobile
Scott Pointon
Step 1: Determining Who You Will Serve
Step 2: Determining What Services You Will Provide
Step 3: Choosing the Best-Suited Vehicle Style
Van
Cutaway Van/Box Truck
Step Van
Bus Chassis
Truck/Trailer Combo
Tractor Trailer
Step 4: Determining Who Will Operate Your Bookmobile
Step 5: Determining Who Will Maintain and Service the Vehicle
Step 6: Planning Vehicle Specifications
Step 7: Securing Funding
Conclusion
Additional Resources
Bookmobile Base Vehicles, Comparative Table
Sample Request for Bookmobile Funding
Resource List for Bookmobile Design and Funding
15 Writing Vehicle Specifications
Michael Swendrowski
Preliminary Research: Measure Twice, Cut Once
Selecting the Base Vehicle
Van
Cutaway
Low Floor
RV
Step Van
Truck
Front Engine Bus
Rear Engine Bus
Trailer
Tractor Trailer (Semi-Trailer)
Getting Vendor Input
Writing the Specifications Document
Shopping Your Project to Prospective Vendors
Analyzing the Proposals
Conclusion
16 Vehicle Maintenance
Jeremy Andrykowski
Working with a Mechanic
Managing a Preventive Maintenance Program
Getting Staff and Administrators on Board
Scheduling Preventive Maintenance
Know Your Vehicle
Customizing an Inspection Report
Disaster Planning
Treat the Vehicle with C.A.R.E.
Keeping Your Bookmobile Clean
Advantages of a Clean Vehicle
Cleaning the Interior
Cleaning the Exterior
Clean the Engine, Generator, and Other Moving Parts
Being Attentive
Creating a Routine
Making It Effective
Conclusion
Additional Resources
Sample Bookmobile Pre-Trip Inspection Report
17 Automating Your Bookmobile with Communications Technologies
Tom Walker
Telecommunications Technologies
Cellular
Testing the Signal
Selecting an Aircard
Installation
Connection Speed
Boosting the Signal
Satellite
How Satellite Technology Works
Common Challenges
Parking
Bookmobile Roof
Satellite Position
Environmental Barriers
Provisioning Hierarchy
Installation
WiFi
Troubleshooting the Circulation Client
Conclusion
Additional Resources
Automation Glossary
Automation Vendor Contact List
Additional Readings
Appendix A Association of Bookmobile and Outreach Services Guidelines
(2008)
Appendix B Sample Bookmobile Specifications
Appendix C Sample Bookmobile Pre-Construction Questionnaire
Suggested Readings and Resources
Index
About the Editors
About the Contributors