Daniel Seymour

Once Upon a Campus

Lessons for Improving Quality and Productivity in Higher Education

• Broschiertes Buch

Produktbeschreibung

The unique and controversial companion volume to Daniel Seymour's On Q places Seymour's ideas and theories within the context of a call to action. In a series of realistic case-study lessons, he reveals how colleges and universities can dramatically improve their performance by drawing upon the concepts found in systems theory, quality management, and studies of organizational behavior.

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Produktdetails

• Verlag: Globe Pequot Publishing Group Inc/Bloomsbury
• Seitenzahl: 208
• Erscheinungstermin: 16. März 1995
• Englisch
• Abmessung: 229mm x 152mm x 11mm
• Gewicht: 309g
• ISBN-13: 9780897749657
• ISBN-10: 0897749650
• Artikelnr.: 22475765

Autorenporträt

Daniel Seymour ist Professor, Administrator und Referent für viele Universitäten. Er erhielt seinen BA am Gettysburg College und seinen MBA von der University of Oregon, wo er dann auch promovierte. Dr. Seymour ist der Autor von zwanzig Büchern und lebt in Palm Springs, Kalifornien mit seiner Frau Rhonda.

Inhaltsangabe

Chapter 1 Direction Setting Chapter 2 Begin With The End In Mind Chapter 3
Left to Our Own Devices, We Pay Too Much Attention to Things of Little
Importance to the Customer Chapter 4 Process Design and Management Chapter
5 Waste is the Unintended Consequences of Unattended Work Processes Chapter
6 The Capacity of a System is Limited by its Bottlenecks Chapter 7 An
Organization is a Relay Team; the Better the Handoffs, the Better the
Results Chapter 8 In the Absence of a Search for the Unnecessary,
Complexity Out Simplicity Chapter 9 Feedback Chapter 10 Measurement Without
Feedback is Just Data; Feedback without Measurement is Just Opinion Chapter
11 Enablers Chapter 12 Followers, Not Leaders, Are the Best Judges of
Hypocrisy Chapter 13 To Create the Future, Challenge the Past Chapter 14
Exceptional Solutions to Universal Problems Create Universal Problems