One-To-One Personalization in the Age of Machine Learning: Harnessing Data to Power Great Customer Experiences
Karl WirthKatie Sweet
Broschiertes Buch

One-To-One Personalization in the Age of Machine Learning: Harnessing Data to Power Great Customer Experiences

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In a world cluttered with messages competing for people's attention all of the time, marketers must surface relevant information if they want to capture the attention of their consumers or business buyers. And as consumers experience personalized experiences from other companies like Amazon, Netflix and Spotify, they grow to expect it from all the other companies they interact with, regardless of industry. One-to-one personalization is about tailoring an experience to a visitor or customer at the individual level. The experience could be on a website, mobile app, email, in-person, or any other...