Pablo Cortés

Online Dispute Resolution for Consumers in the European Union

• Gebundenes Buch

Produktbeschreibung

A PDF version of this book is available for free in open access via www.tandfebooks.com as well as the OAPEN Library platform, www.oapen.org. It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 3.0 license and is part of the OAPEN-UK research project. This book provides the first in-depth account of ODR for consumers in the EU context, offering a comprehensive and up to date investigation of the development of ODR for business to consumer disputes within the EU. It considers the current development of ODR and evaluates the challenges posed in the growth of ODR, before going on to examine the role of both the European legislator with the Mediation Directive and the English judiciary in encouraging the use of mediation. Pablo Cortés then outlines the need to create a Directive to close the gap between the potential of ODR services and their actual use, thus achieving a greater enforcement of consumer rights within the EU, arguing that ODR, if it is to realise its full potential in the resolution and enforcement of e-commerce disputes, must be grounded firmly on a European regulatory model.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 266
• Erscheinungstermin: 22. Juli 2010
• Englisch
• Abmessung: 234mm x 156mm x 18mm
• Gewicht: 581g
• ISBN-13: 9780415562072
• ISBN-10: 0415562074
• Artikelnr.: 31080784

Autorenporträt

Pablo Cortés is the CSET Lecturer in Civil Justice at the University of Leicester, UK.

Inhaltsangabe

Introduction 1. Consumer Protection and Access to Justice in the E-Commerce
Era: A European Perspective 2. Online Dispute Resolution as a Consumer
Redress Strategy 3. Consumer Adjudicative Processes Supported by ICT: Court
Processes and Arbitration 4. Online Mediation for Consumers: The Way
Forward 5. The Need for a Legal Framework to Develop Consumer ODR in the EU