All businesses strive for excellence in todayâ s technology-based environment in which customers want solutions at the touch of a button. This highly regarded textbook provides in-depth coverage of operations and supply chain management, and explains how to design, implement, and maintain processes for sustainable competitive advantage.
All businesses strive for excellence in todayâ s technology-based environment in which customers want solutions at the touch of a button. This highly regarded textbook provides in-depth coverage of operations and supply chain management, and explains how to design, implement, and maintain processes for sustainable competitive advantage.
David Gardiner has a lifetime of practical experience as a business consultant in operation management while employed by IBM and Gardiner Consulting Group. He was a contract lecturer at the University of Auckland Business School, New Zealand, for 25 years and currently teaches under contract at Massey University, New Zealand. Hendrik Reefke lectures across a variety of topics in supply chain management and is deputy director for the MSc in Logistics and Supply Chain Management at Cranfield University, School of Management, UK. His research has been published in internationally leading academic journals, refereed conferences and books.
Inhaltsangabe
1. Operations and Strategy 2. Demand Management and Forecasting in Operations 3. Capacity and Revenue Management 4. Process Design and Strategy 5. Applying Lean Thinking to Operations 6. Achieving Balanced Results and Measuring Performance 7. Quality Management and Product Design 8. Inventory and Resource Planning 9. Collaborative Supply Chains 10. Advanced Supply Chain Concepts: Technology and Sustainability
