This text provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. This text is unique due to its customer-focused approach. Using the authors 15 principles as a framework for organizing the text This text stresses teamwork, quality, and customer service in both manufacturing and services, as well as traditional topics such as product and service design, purchasing, inventory, location and layout, and scheduling are also included. Quantitative coverage is de-emphasized.
Table of contents:
Chapter 1 Operations Management: Introductory Concepts Chapter 2 OM Strategy: Dynamic Competitiveness Chapter 3 Principles of Operations Management Chapter 4 Demand Management and Forecasting Supplement: Least Squares Trend and Correlation Coefficients Chapter 5 Capacity Planning and Master Scheduling Supplement: Aggregate capacity Planning with ExcelÒ Chapter 6 Order Fulfillment and Purchasing Chapter 7 Designing for Customers’ Needs Chapter 8 The Quality Imperative Supplement: Quality Pioneers of the Twentieth Century Chapter 9 Process Control and Improvement Chapter 10 Flow-Control: Eliminating Process Wastes Chapter 11 Timing—Another Imperative Chapter 12 Human Resources in OM Supplement: Four methods of developing Time Standards Chapter 13 Managing Materials: Timing and Quantities Supplement: Economic Order Quantity: Theory and Derivations Chapter 14 Facilities Management Chapter 15 Managing Continuous and Repetitive Operations Chapter 16 Managing Job and Batch Operations Chapter 17 Managing Projects Appendices: A – Normal Curve B – Random Numbers(?) à may not use C – Answers to Even-numbered exercises D – Selected Bibliography
Table of contents:
Chapter 1 Operations Management: Introductory Concepts Chapter 2 OM Strategy: Dynamic Competitiveness Chapter 3 Principles of Operations Management Chapter 4 Demand Management and Forecasting Supplement: Least Squares Trend and Correlation Coefficients Chapter 5 Capacity Planning and Master Scheduling Supplement: Aggregate capacity Planning with ExcelÒ Chapter 6 Order Fulfillment and Purchasing Chapter 7 Designing for Customers’ Needs Chapter 8 The Quality Imperative Supplement: Quality Pioneers of the Twentieth Century Chapter 9 Process Control and Improvement Chapter 10 Flow-Control: Eliminating Process Wastes Chapter 11 Timing—Another Imperative Chapter 12 Human Resources in OM Supplement: Four methods of developing Time Standards Chapter 13 Managing Materials: Timing and Quantities Supplement: Economic Order Quantity: Theory and Derivations Chapter 14 Facilities Management Chapter 15 Managing Continuous and Repetitive Operations Chapter 16 Managing Job and Batch Operations Chapter 17 Managing Projects Appendices: A – Normal Curve B – Random Numbers(?) à may not use C – Answers to Even-numbered exercises D – Selected Bibliography