Operations Management: Sustainability and Supply Chain Management, Global Edition - Heizer, Jay; Render, Barry; Munson, Chuck
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For courses in operations management. A market-leading introduction to operations text Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a practical and application-oriented manner. Through detailed behind-the-scenes perspectives on the production of goods and servicesfrom music concerts to e-commerce package delivery, manufacturing an aircraft to 3D printed stakesthis text offers an inside view that helps students gain a true understanding of how operations work within an organization. This 14th Edition addresses…mehr

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Produktbeschreibung
For courses in operations management. A market-leading introduction to operations text Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a practical and application-oriented manner. Through detailed behind-the-scenes perspectives on the production of goods and servicesfrom music concerts to e-commerce package delivery, manufacturing an aircraft to 3D printed stakesthis text offers an inside view that helps students gain a true understanding of how operations work within an organization. This 14th Edition addresses current trends and practices in operations management, including Industry 4.0 (also known as the Fourth Industrial Revolution), which is transforming the automation, monitoring, and analysis of supply chains through smart technology; and COVID-19 and its impact on global supply chains. The following features help students better understand concepts important to today's operations management professionals OM in action * The text is organized around 10 key OM Strategy Decisions and the techniques for making these decisions. * Global Company Profiles open each chapter and describe how well-known firms achieve a competitive advantage using the OM techniques later discussed in the chapter. * See the authors' blog for teaching tips, news stories, discussion questions and more. Tools to reinforce learning * 91 Solved Problems provide detailed solutions and come with "virtual office hour" videos that walk students through each problem. * Rapid Review summaries capture key concepts, formulas, and definitions in each chapter. Software to aid critical thinking * 2 decision support software programs (POM for Windows and Excel OM) help students solve homework problems and case studies. New and updated features Real and timely coverage and examples * NEW: New content throughout this edition addresses current trends and practices in OM, including Inventory 4.0 (a.k.a., the Fourth Industrial Revolution), COVID-19 and its impact on global supply chains, and more. * NEW and UPDATED: 42 OM in Action boxes help students better understand operations in practice within a variety of industries. Thirteen are new to this edition and include 3-D printed steaks, an automated sushi restaurant, bitcoin and more. Concepts that connect to real-world scenarios * NEW: 4 new Video Cases, featuring Nautique Boat Company, help students understand operations in action. A total of 46 video cases are available, focused on a variety of companies and industries, including Frito-Lay, Alaska Airlines, Celebrity Cruises and more. * NEW and UPDATED: Ethical Dilemmas sections pose questions about what managers should do when faced with various ethical questions Opportunities for assessment * NEW and UPDATED: 850 Homework problems offer a wealth of opportunities to practice OM analytics. * NEW and UPDATED: For the first time, approx. 200 multiple-choice questions in the Test Bank are now available as algorithmic questions, with different numerical values and answers for each student.
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Autorenporträt
About our authors Jay Heizer The Jesse H. Jones Professor Emeritus of Business Administration, Texas Lutheran University, Seguin, Texas. He received his BBA and MBA from the University of North Texas and his PhD in Management and Statistics from Arizona State University. He also holds the CPIM certification from APICS/ASCM (the Association for Supply Chain Management). He has taught operations management in undergraduate, graduate, and executive programs. Dr. Heizer's industrial experience is extensive. He learned the practical side of operations management as a machinist apprentice at Foringer and Company, as a production planner for Westinghouse Airbrake, and at General Dynamics, where he worked in engineering administration. Professor Heizer has co-authored 5 books and has published articles on a variety of management topics. His papers have appeared in the Academy of Management Journal, Journal of Purchasing, Personnel Psychology, Production & Inventory Control Management, APICS: The Performance Advantage , Journal of Management History, IIE Solutions, and Engineering Management , among others. Barry Render The Charles Harwood Professor Emeritus of Operations Management, Graduate School of Business, Rollins College, Winter Park, Florida. He received his BS in Mathematics and Physics at Roosevelt University, and his MS in Operations Research and PhD in Quantitative Analysis at the University of Cincinnati. He previously taught at George Washington University, University of New Orleans, Boston University, and George Mason University, where he held the Mason Foundation Professorship in Decision Sciences and was Chair of the Decision Sciences Department. Dr. Render has also worked in the aerospace industry for General Electric, McDonnell Douglas, and NASA. Professor Render has co-authored 10 textbooks for Pearson, including Managerial Decision Modeling with Spreadsheets, Quantitative Analysis for Management, Service Management, Introduction to Management Science, and Cases and Readings in Management Science. Dr. Render's more than 100 articles on a variety of management topics have appeared in leading business journals. Dr. Render has been honored as an AACSB Fellow and was twice named a Senior Fulbright Scholar. For 9 years, Dr. Render was President of Management Science Associates of Virginia, Inc., whose clients included the FBI, NASA, the US Navy, Fairfax County, Virginia, and C&P Telephone. He also was named Professor of the Year by full-time MBA students at Rollins. Chuck Munson Professor of Operations Management and Carson College of Business PhD Program Director, Washington State University, Pullman, Washington. He received his BSBA summa cum laude in finance, along with his MSBA and PhD in operations management, from Washington University in St. Louis. For 3 years, he worked as a financial analyst for Contel Telephone Corporation. Professor Munson has served as a senior editor for Production and Operations Management, and he serves on the editorial review board of 5 other journals. In addition to publishing more than 30 articles, he is editor of the book The Supply Chain Management Casebook: Comprehensive Coverage and Best Practices in SCM. He is also coauthor of Managerial Decision Modeling: Business Analytics with Spreadsheets (4th Edition), published by deGruyter. Dr. Munson's major awards include winning the Sahlin Faculty Excellence Award for Instruction (Washington State University's top teaching award); winning the WSU College of Business Outstanding Teaching Award (twice), Research Award, and Service Award (2 times); and being named the WSU MBA Professor of the Year (2 times).