Part One
DIRECTING THE OPERATION
Chapter 1 Operations management
Chapter 2 Operations performance
Chapter 3 Operations strategy
Chapter 4 Product and service innovation
Chapter 5 The structure and scope of operations
Supplement to Chapter 5
Forecasting
Part Two
DESIGNING THE OPERATION
Chapter 6 Process design
Chapter 7 Layout and flow
Chapter 8 Process technology
Chapter 9 People in operations
Supplement to Chapter 9
Work study
Part Three
DELIVER
Chapter 10 Planning and control
Chapter 11 Capacity management
Supplement to Chapter 11
Analytical queuing models
Chapter 12 Supply chain management
Chapter 13 Inventory management
Chapter 14 Planning and control systems
Supplement to Chapter 14
Materials requirements planning (MRP)
Chapter 15 Lean operations
Part Four
DEVELOPMENT
Chapter 16 Operations improvement
Chapter 17 Quality management
Supplement to Chapter 17
Statistical process control
Chapter 18 Managing risk and recovery
Chapter 19 Project management
Notes on chapters
Glossary
Index
