Operations Management: Contemporary Concepts and Cases , is an ideal book for the instructor seeking a short text with cases. This book employs a cross-functional perspective, appealing to non-majors and practical for use in an MBA level course in operations management. The size and price of the book also make the text attractive for the cross-functional curriculum where students are required to purchase more than one text. The cases offer variety in length and rigor; and several are from Harvard and Darden. This mix makes the book appropriate for both undergraduates and MBA students.
Operations Management: Contemporary Concepts and Cases , is an ideal book for the instructor seeking a short text with cases. This book employs a cross-functional perspective, appealing to non-majors and practical for use in an MBA level course in operations management. The size and price of the book also make the text attractive for the cross-functional curriculum where students are required to purchase more than one text. The cases offer variety in length and rigor; and several are from Harvard and Darden. This mix makes the book appropriate for both undergraduates and MBA students.
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Inhaltsangabe
PART ONE Introduction Chapter 1 The Operations Function Chapter 2 Operations and Supply Chain Strategy Chapter 3 Product Design PART TWO Process Design Chapter 4 Process Selection Chapter 5 Service Process Design Chapter 6 Process-Flow Analysis Chapter 7 Lean Thinking and Lean Systems PART THREE Quality Chapter 8 Managing Quality Chapter 9 Quality Control and Improvement PART FOUR Capacity and Scheduling Chapter 10 Supply Chain Management Chapter 11 Forecasting Supplement: Advanced Methods Chapter 12 Capacity Planning Supplement: Mathematical Models Chapter 13 Scheduling Operations Chapter 14 Project Planning and Scheduling PART FIVE Inventory Chapter 15 Independent-Demand Inventory Supplement: Advanced Models Chapter 16 Materials Requirements Planning and ERP PART SIX Case Studies Introduction Shipper Manufacturing Company FHE, Inc. Early Supplier Integration in the Design of the Skid-Steer Ladder Process Design Eastern Gear, Inc. Southwest Airlines: Singin the (Jet) Blues The Field Service Division of DMI Pharmacy Service Improvement at CVS (A) Quality Customer-Driven Learning at Radisson Hotels Worldwide Quality at Gillette Argentina Bayfield Mud Company Six Sigma at 3M, Inc. Capacity and Scheduling Crocs: Revolutionizing an Industry s Supply Chain Model for Competitive Advantage Unifine Richardson eBags: Managing Growth Merriwell Bag Company Lawn King, Inc. World Industrial Abrasives Inventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. APPENDIXES A. Areas Under the Standard Normal Probability Distribution B. Random Number Table INDEX
PART ONE Introduction Chapter 1 The Operations Function Chapter 2 Operations and Supply Chain Strategy Chapter 3 Product Design PART TWO Process Design Chapter 4 Process Selection Chapter 5 Service Process Design Chapter 6 Process-Flow Analysis Chapter 7 Lean Thinking and Lean Systems PART THREE Quality Chapter 8 Managing Quality Chapter 9 Quality Control and Improvement PART FOUR Capacity and Scheduling Chapter 10 Supply Chain Management Chapter 11 Forecasting Supplement: Advanced Methods Chapter 12 Capacity Planning Supplement: Mathematical Models Chapter 13 Scheduling Operations Chapter 14 Project Planning and Scheduling PART FIVE Inventory Chapter 15 Independent-Demand Inventory Supplement: Advanced Models Chapter 16 Materials Requirements Planning and ERP PART SIX Case Studies Introduction Shipper Manufacturing Company FHE, Inc. Early Supplier Integration in the Design of the Skid-Steer Ladder Process Design Eastern Gear, Inc. Southwest Airlines: Singin the (Jet) Blues The Field Service Division of DMI Pharmacy Service Improvement at CVS (A) Quality Customer-Driven Learning at Radisson Hotels Worldwide Quality at Gillette Argentina Bayfield Mud Company Six Sigma at 3M, Inc. Capacity and Scheduling Crocs: Revolutionizing an Industry s Supply Chain Model for Competitive Advantage Unifine Richardson eBags: Managing Growth Merriwell Bag Company Lawn King, Inc. World Industrial Abrasives Inventory Consolidated Electric Southern Toro Distributor, Inc. ToyPlus, Inc. APPENDIXES A. Areas Under the Standard Normal Probability Distribution B. Random Number Table INDEX
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