R. Dan Reid, Nada R. Sanders

Operations Management

An Integrated Approach, EMEA Edition

• Broschiertes Buch

Produktbeschreibung

As the business environment continues to rapidly change, Dan Reid and Nada Sanders have developed an integrated approach that makes the introductory OM course accessible and engaging for all business majors. Beyond providing a solid foundation, this text covers emerging topics like Artificial Intelligence, Robotics, Data Analytics, and Sustainability and gives equal time to strategic and tactical decisions in both service and manufacturing organizations.

Produktdetails

• Verlag: Wiley / Wiley & Sons
• Artikelnr. des Verlages: 1W119668170
• 7. Aufl.
• Seitenzahl: 656
• Erscheinungstermin: 10. Februar 2020
• Englisch
• Abmessung: 217mm x 277mm x 38mm
• Gewicht: 666g
• ISBN-13: 9781119668176
• ISBN-10: 1119668174
• Artikelnr.: 60164524

Inhaltsangabe

From the Authors v

Making Operations Management Personal vi

Changes to This Edition viii

Improved Learning Outcomes with WileyPLUS x

Acknowledgments xii

About the Authors xiv

1 Introduction to Operations Management 1

Chapter Overview 1

What is Operations Management? 2

Differences between Manufacturing and Service Organizations 4

Operations Management Decisions 6

Historical Development 9

Today's OM Environment 17

Operations Management in Practice 17

Within OM: How It All Fits Together 18

The Supply Chain Link 20

The Sustainability Link 20

Case: Hightone Electronics, Inc. 21

Case: Creature Care Animal Clinic (A) 21

Case: Analytics in Decision Making 22

Interactive Case: Virtual Company 22

Internet Challenge: Demonstrating Your Knowledge of OM 23

Chapter Highlights / Key Terms / Discussion Questions / Selected Bibliography

2 Operations Strategy and Competitiveness 25

Chapter Overview 25

The Role of Operations Strategy 26

The Importance of Operations Strategy 27

Developing a Business Strategy 27

Developing an Operations Strategy 31

Strategic Role of Technology 36

Productivity 37

Operations Strategy within OM: How It All Fits Together 40

The Supply Chain Link 41

The Sustainability Link 42

Solved Problems 42

Case: Prime Bank of Massachusetts 43

Case: Boseman Oil and Petroleum (BOP) 44

Case: Analytics in Decision Making 45

Interactive Case: Virtual Company 45

Internet Challenge: Understanding Strategic Differences 46

Chapter Highlights / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography

3 Product Design and Process Selection 49

Chapter Overview 49

Product Design 50

The Product Design Process 51

Factors Impacting Product Design 55

Process Selection 58

Designing Processes 61

Process Performance Metrics 64

Linking Product Design and Process Selection 65

Technology Decisions 70

Designing Services 74

Product Design and Process Selection within OM: How It All Fits Together 79

The Supply Chain Link 80

The SustainabilIty Link 80

Solved Problems 81

Case: Biddy's Bakery (BB) 83

Case: Creature Care Animal Clinic (B) 83

Case: Analytics in Decision Making 84

Interactive Case: Virtual Company 84

Internet Challenge: Country Comfort Furniture 85

Chapter Highlights / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography

4 Supply Chain Management 89

Chapter Overview 89

Basic Supply Chains 90

Issues Affecting Supply Chain Management 96

The Role of Purchasing 105

Sourcing Decisions 108

The Role of Warehouses 116

Implementing Supply Chain Management 121

Supply Chain Management within OM: How It All Fits Together 124

The Supply Chain Link 125

The Sustainability Link 125

Solved Problems 126

Case: Electronic Personal Heart Rate Monitors Supply Chain Management Game 127

Case: Supply Chain Management at Durham International Manufacturing Company (DIMCO) 129

Case: Analytics in Decision Making 130

Interactive Case: Virtual Company 130

Internet Challenge: Global Shopping 131

Chapter Highlig