Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - this text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping malls and sports stadia. With a user-friendly structure and style, Organization Behaviour for Leisure Services is an ideal introduction to the fundamental issues invovled - perfect for students and managers alike.
Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - this text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping malls and sports stadia. With a user-friendly structure and style, Organization Behaviour for Leisure Services is an ideal introduction to the fundamental issues invovled - perfect for students and managers alike.
Darren Lee-Ross, Associate Professor, Centre for Tropical Tourism Studies, James Cook University, Australia Conrad Lashley, Professor in the Nottingham Business School, Nottingham Trent University, UK
Inhaltsangabe
Introduction: hospitality, leisure and tourism definitions and debates Hospitality, leisure and tourism management and organizational behaviour The context of the leisure services organizations Organizational structure design Metaphors for understanding leisure services Emotions in hospitality, leisure and tourism organizations The individual in the service organization Groups, leadership and power Culture and the leisure services community The empowered hospitality, leisure and tourism organization Effective comunication in hospitality, leisure and tourism organizations Managing diversity in the organization Management as an integrating activity Trends and futures in hospitality, leisure and tourism organizations.
Introduction: hospitality, leisure and tourism definitions and debates Hospitality, leisure and tourism management and organizational behaviour The context of the leisure services organizations Organizational structure design Metaphors for understanding leisure services Emotions in hospitality, leisure and tourism organizations The individual in the service organization Groups, leadership and power Culture and the leisure services community The empowered hospitality, leisure and tourism organization Effective comunication in hospitality, leisure and tourism organizations Managing diversity in the organization Management as an integrating activity Trends and futures in hospitality, leisure and tourism organizations.
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