Kathleen M Immordino

Organizational Assessment and Improvement in the Public Sector

• Gebundenes Buch

Produktbeschreibung

In order to implement an integrated cycle of assessment, planning, and improvement, government agencies need a framework for organizational assessment that speaks to their unique needs. This book provides those who manage or work in government with an understanding of and a methodology for assessment. The book introduces the assessment concept and its significance in public organizations. It then focuses on procedures and demonstrates how communication that results from an assessment process can create a widely accepted case for change. The text presents a model grounded in the Malcolm Baldrige National Quality criteria but adapted for the language and culture of government organizations.

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Produktdetails

• Verlag: Taylor & Francis Ltd (Sales)
• Seitenzahl: 248
• Erscheinungstermin: 13. Oktober 2009
• Englisch
• Abmessung: 244mm x 164mm x 19mm
• Gewicht: 495g
• ISBN-13: 9781420084207
• ISBN-10: 1420084208
• Artikelnr.: 23611169

Autorenporträt

Rutgers, The State University of New Jersey, New Brunswick, USA National Chengchi University, Taipei, Taiwan

Inhaltsangabe

Organizational Assessment and the Public Sector. Assessment as a
Communication Process. Applying Assessment Practices in the Public Sector.
The Public Sector Assessment and Improvement Model. Implementing a
Self-Assessment Program. Assessment, Improvement, and the Process of
Organizational Change. Case Studies and Best Practices in Assessing Public
Sector Organizations. The Future of Assessment. Appendices.