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This book examines Information and Communication
Technology (ICT) use in workplace environments in
Norway and the United States. Despite the
appropriateness and timeliness of the World Wide Web
and Internet as topics of study today, little is
known about how people actually use a full range
ICTs in naturalistic settings. This investigation
primarily addresses the following research
question: How do workers use ICTs to meet business
objectives when a full array of ICTs is available to
them? The data, targeting high-end ICT users,
includes 72 semi-structured, in-depth individual
interviews 36 in the U.S. and 36 in Norway. A
Grounded Theory approach was chosen for its ability
to generate descriptive and explanatory accounts of
contemporary organizational ICT-use behavior by
advanced users.
Technology (ICT) use in workplace environments in
Norway and the United States. Despite the
appropriateness and timeliness of the World Wide Web
and Internet as topics of study today, little is
known about how people actually use a full range
ICTs in naturalistic settings. This investigation
primarily addresses the following research
question: How do workers use ICTs to meet business
objectives when a full array of ICTs is available to
them? The data, targeting high-end ICT users,
includes 72 semi-structured, in-depth individual
interviews 36 in the U.S. and 36 in Norway. A
Grounded Theory approach was chosen for its ability
to generate descriptive and explanatory accounts of
contemporary organizational ICT-use behavior by
advanced users.