Michael Kramer, Ryan Bisel

Organizational Communication

A Lifespan Approach

• Broschiertes Buch

Produktbeschreibung

Organizational Communication: A Lifespan Approach is a student-focused introduction to the field. Featuring real-world stories, helpful and unique illustrations, and practical applications of theory, this text engages students and shows them how to apply concepts, theories, and perspectives in every chapter.

---

Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.

Produktdetails

• Verlag: Oxford University Press Inc
• Seitenzahl: 496
• Erscheinungstermin: 11. November 2024
• Englisch
• Abmessung: 235mm x 191mm
• ISBN-13: 9780197770009
• ISBN-10: 0197770002
• Artikelnr.: 71812858

Autorenporträt

Michael W. Kramer is emeritus Professor in the Department of Communication at the University of Oklahoma. Ryan S. Bisel is Professor in the Department of Communication at the University of Oklahoma.

Inhaltsangabe

* CONTENTS
* Preface
* Acknowledgments
* About the Authors
* 1 Introduction
* Defining Communication
* Information Transfer
* Shared Meaning
* Transactional Meaning Creation
* Applying the Three Definitions of Communication
* Working Definition
* Defining Organizations
* A Legal Definition of Organizations
* A Social Definition of Organizations
* A Communicative Definition of Organizations
* The Complexity of Defining Communication in Organizations
* Strategic Ambiguity
* Ethical Issue: Strategic Ambiguity
* Nonverbal Communication
* Applying the Three Nonverbal Criteria
* Communication Challenge: Office Design
* Perspectives on Organizational Communication
* A Post-Positivist Perspective
* An Interpretive Perspective
* A Critical Perspective
* Other Perspectives
* Application to Different Types of Organizations
* Summary
* Glossary
* 2 Communication and Anticipatory Socialization
* Anticipatory Role Socialization
* Family
* Education
* Communication Challenge: Realistic Expectations
* Peers
* Previous Experience
* Communication Challenge: Comparing Workplaces
* Media
* Application
* The "Real Job" Colloquialism
* Ethical Issue: Deconstructing Our Labels
* Anticipatory Role Socialization for Volunteers
* Summary of Anticipatory Role Socialization
* Anticipatory Organizational Socialization
* Person-Job Fit
* Recruitment
* Selection Process
* Résumés and Cover Letters
* Screening Interviews
* Communication Challenge: Improving Interviews
* Follow-up or Second Interviews
* Ethical Issue: Inappropriate Interview Questions
* Realistic Job Previews
* Anticipatory Organizational Socialization for Volunteers
* Summary
* Glossary
* 3 Communication and Organizational Encounter
* Uncertainty Management Theory
* Newcomer Socialization Through Orientation and Training
* Socialization Strategies
* Socialization Strategy Outcomes
* Ethical Issue: Mixed Messages
* Newcomers and Communication Exchange
* Information Seeking
* Information Sources
* Communication Challenge: Trusted Colleague
* Information Giving
* Communication Exchange
* Encounter Outcomes
* Organizational Boundaries
* Functional Boundaries
* Hierarchical Boundaries
* Inclusionary Boundaries
* Ethical Issue: Vocabulary of Hierarchy
* Differences Between Expectations and Experiences
* Newcomer Adaptation
* Newcomers in Volunteer Organizations
* Summary
* Glossary
* 4 Communication and Management Theory
* Classical Management Theory
* Context
* Frederick Taylor's Classical Management Theory
* Henri Fayol's General Management Theory
* Communication Challenge: Communication and Span of Control
* Weber's Bureaucratic Theory
* Douglas McGregor's Theory X
* Classical Management Today
* Human Relations Management
* Context
* Hawthorne Studies
* Communication Challenge: Are Happy Workers Productive Workers?
* Human Relations Management Today
* Human Resource Management
* Context
* Ethical Issue: Humans as Resources
* Some Roots of Human Resource Management: McGregor's Theory Y
* Principles of Human Resource Management
* Human Resource Management Today
* Communication Challenge: Motivation at Despair, Inc.
* Teamwork or Theory Z Management
* Context
* Ethical Issue: Top-Level Management and Organizing for the Short
Term?
* Principles of Teamwork
* Teamwork and Concertive Control
* Ethical Issue: Is Control Ethical?
* Teamwork Management Today
* Management Approaches to Volunteers
* Communication Challenge: Communicating to Reduce Volunteer Turnover
* Applying the Three Organizational Perspectives to Management Theory
* Summary
* Glossary
* 5 Communication Channels and Structures
* Traditional Communication Channels and Structures
* Formal Downward Communication
* Issues with Downward Communication
* Amount of Information
* Nature of Feedback
* Information Distribution
* Formal Upward Communication
* Communication Challenge: Technology Application for Suggestions Boxes
* Issues with Upward Communication
* Lack of Receptivity
* Power Differentials
* Communication Challenge: Dealing with the Normal Alteration of Upward
Communication
* Upward "Distortion"
* Self-promotion or Ingratiation
* Horizontal or Lateral Communication
* Issues with Lateral Communication
* Competition
* Specialization
* Territoriality
* Lack of Incentive
* Informal Communication
* Issues with Informal Communication
* Accuracy
* Ethical Issue: Gossip's Messiness
* Speed
* Mid-Level Employee Participation
* Accountability
* The Competence Network
* Integrative Communication Structures
* Committees
* Project Teams
* After Action Reviews (AARs)
* Limitations of Traditional Communication Channels Approach
* Communication Networks
* Collecting Network Data
* Characteristics of Networks
* Linkage Characteristics
* Individual Roles
* Group Level-Characteristics
* Communication Challenge: Reducing Employee Turnover by Cultivating
Network Density
* Organizational or System-Level Characteristics
* Impact of Communication Networks
* Limitations of Network Analysis
* Nonprofit Organizations and Volunteers
* Summary
* Glossary
* 6 Communication and Organizational Culture
* Defining Organizational Culture
* Artifacts
* Values
* Assumptions
* Interactions of Various Members
* Structuration Theory and Culture
* Communication Challenge: Communicating a New Value
* Organizational Norms
* Types of Norms
* Communication Norms
* Norm Development
* Creating Conformity to Norms
* Three Approaches to Culture
* An Integrated Perspective
* A Differentiated Perspective
* A Fragmented Perspective
* Applying Martin's Three Perspectives on Organizational Culture
* A Critique of Applying the Three Perspectives
* External Influences on Organizational Culture
* Analyzing Organizational Culture
* Script (or Narrative) Analysis
* Ritual Analysis
* Metaphor Analysis
* Ethical Issue: Enron's Metaphors
* Ethnography
* A Comparison of Four Methods of Cultural Analysis
* Applying Three Research Perspectives to Organizational Culture
* Summary
* Glossary
* 7 Communication and Workplace Relationships
* Peer Communication and Relationships
* Peer Social Support
* Types of Peer Communication Relationships
* Outcomes of Peer Communication
* Workplace Friendships
* Summary of Peer and Friendship Relations
* Manager-Direct Report Communication
* Common Manager-Direct Report Relationship Patterns
* Perceptions of Interaction Patterns
* Effective Versus Ineffective Supervisors
* Openness to Communication
* Pelz Effect
* Semantic Information Distance
* Upward Distortion
* Communication Challenge: The Pelz Effect
* Feedback Reluctance
* Communication Challenge: "Living" Versus "Having" an Open Door Policy
* Systemic Factors
* Differentiated Manager Communication and Relationships: Leader-Member
Exchange (LMX) Theory
* Partnership Relationships
* Overseer Relationships
* Middle-Group Relationships
* Relationship Development
* Outcomes of Manager-Direct Report Communication
* Summary of Manager-Direct Report Communication Patterns
* Interaction of Peer and Manager Communication
* Summary of Manager-Peer Relationship Interaction
* Mentor(ing) Communication
* Communication Challenge: Mentoring Communication
* Communication Challenge: Upside Down Mentoring?
* Summary of Mentoring
* Emotion Management in Interpersonal Interactions
* The Nature of Emotions in Interactions
* Ethical Issue: The Moral "Signaling" Function of Emotions
* Types of Emotions
* Emotion Management
* Communication Challenge: Peer Communication and Emotion Management
* Volunteers and Interpersonal Relationships
* Summary
* Glossary
* 8 Communication and Leadership
* Managerial or Group Leadership
* Managerial Leadership as Traits
* Models of Management Styles
* Contingency Models of Managerial Leading
* External Communication Focus of Managers
* Dialectical Theory and Managerial Leadership
* Communication Challenge: African American Women Executives'
Leadership Communication
* Managerial Leadership and Volunteers
* Summary of Managerial Leadership
* Organizational Leadership
* Charismatic Leadership
* Visionary Leadership
* Transformational (and Transactional) Leadership
* Institutional Leadership
* Sensemaking Theory
* Framing Theory
* Communication Challenge: Framing and Managerial Leadership
* Organizational Leadership of Volunteers
* Ethical Issue: Leaders' Moral Talk Is Contagious (in a Good Way)
* The Dark Side of Managerial and Organizational Leadership
* Comparing Managerial and Organizational Leadership
* Summary
* Glossary
* 9 Communication and Decision-Making
* A Prescriptive Model of Decision-Making
* The Model
* Communication Challenge: Improving Decision-Making Through
Brainstorming
* Descriptive Models of Decision-Making
* Phase Models
* Alternative Descriptive Models
* The Spiral Model
* Communication Challenge: Leading Group Decisions
* Vigilant Interaction Theory
* Alternative Decision-Making Processes
* Satisficing
* Garbage Can Model
* Retrospective Rationality
* Ethical Issue: Retrospective Rationality
* Faulty Decision-Making
* Groupthink
* Other Characteristics of Ineffective Decision-Making
* Communication Challenge: Avoiding Groupthink and Ineffective
Decision-Making Practices
* Overcoming Faulty Decision Making: HRO Theory
* Decision-Making in Volunteer Organizations
* Summary
* Glossary
* 10 Communication and Conflict
* Defining Conflict
* Typologies of Conflict
* Level of Conflicts
* Intrapersonal Conflict
* Interpersonal Conflicts
* Intergroup Conflicts
* Interorganizational Conflicts
* Content of Conflicts
* Visibility of Conflicts
* Application
* Conflict as Dysfunctional and Functional
* Conflict Styles
* Bargaining and Negotiation in Conflict
* Ethical Issue: Ethical Bargaining
* Managing Conflict Through Third Parties
* Communication and Conflict with Abusive Coworkers
* Workplace Bullying
* Defining Workplace Bullying
* Ethical Issue: Wanting to Belong and Participation in Social Bullying
* Causes
* Characteristics of Perpetrators
* Characteristics of Targets
* Environmental Factors
* Effects of Bullying
* Coping with Bullying
* Addressing Bullying
* Sexual Harassment
* Defining Sexual Harassment
* Ethical Issue: Sender or Receiver Priority
* Causes of Sexual Harassment
* Effects of Sexual Harassment
* Coping with Sexual Harassment
* Addressing Sexual Harassment
* Conflict in Nonprofit/Volunteer Settings
* Summary
* Glossary
* 11 Communication, Power, and Resistance
* Definitions
* Power and Influence
* Ideology (or Ideologies)
* Surface and Deep Structure Power
* Surface Level Power
* Types of Power
* Communication Challenge: Increasing Personal Power
* Reasons for Power Relationships
* Power as Resource Dependency
* Power as Social Exchange
* Power and Personal Characteristics
* Deep Structure Power
* Communication Challenge: Muting Voices of the Mistreated
* Resistance to Power
* Ethical Issue: Ethics and Decaf Resistance
* Voice and Resistance
* Ethical Issue: Boat Rocking and Whistleblowing
* Silence, Resistance, and Voice
* Power and Resistance in Nonprofits and Volunteers
* Summary
* Glossary
* 12 Communication and Work-Nonwork Issues
* The Changing Workplace
* General Causes of Work-Life Conflict
* Time-Based Conflict
* Strain-Based Conflict
* Behavior-Based Conflict
* Specific Causes of Work-Life Conflict
* Social Norms That Increase Work-Life Conflict
* Ethical Issue: To Work or Not to Work, That Is the Question
* Outcomes of Work-Life Conflict
* Managing Work-Life Boundaries
* Communication Challenge: Choosing Communication Media for Boundary
Management in Global Virtual Organizing
* Ethical Issue: Segmenting Salaried Workers
* Family-Friendly Work Policies
* Communication Challenge: Unintended Consequences of Family-Life
Policies
* Positive Effects of Family-Friendly Policies
* Problematic Issues of Family-Friendly Policies
* Career Repercussions
* Difficulty Negotiating Leave Policies
* Peer Pressure Against Using the Policy
* Resistance to Work-Life Integration
* Work-Family Third-Place (Life Enrichment) Balance
* Volunteer Roles
* Types of Volunteering
* Work-Family-Life Enrichment Balance
* Ethical Issue: Disingenuous Volunteering?
* Summary
* Glossary
* 13 Communication and the Changing Work Environment: Technology,
Diversity, and Globalization
* Systems Theory
* Defining Change
* Reactions to Change
* Communication Challenge: Resisting Changes or Change Communication
* Communication and Change
* Communication Challenge: Design a Ceremony
* Changing Communication Technology
* Media Richness Theory
* Changes in Communication Expectations
* Changing How Meaning Is Established
* Ethical Issue: Organizational Image Versus Personal Social Media Use
* Changing Decision-Making Expectations
* Communication Challenge: Creating a Collaborative Organizational
Policy of Internet Usage
* Changing Interpersonal Communication Interactions
* Ethical Issue: Using Social Media to Convey and Express Private
Opinions
* Summary of Changing Communication Technology
* Cultural Diversity: The Changing Workforce
* Cultural Diversity and Communication
* Cultural Diversity in the Workplace
* Ethical Issue: Creating Teams
* Influence of Diversity on Group and Organizational Effectiveness
* Summary of Cultural Diversity
* Globalization
* Change and Nonprofit Organizations and Volunteers
* Changes in Funding and Collaboration
* Changing Volunteers
* Culturally Diverse Understandings of Volunteers
* Globalization and Volunteers
* Summary
* Glossary
* 14 Communication During Career and Organizational Transitions
* Communicative Theory of Resilience
* Individual Career Transitions
* Communication and Promotions
* Promotion Selection Context
* Ethical Issue: Promotion Types and Bias
* The Selection Process for Promotions
* Promotion Process
* Promotions, Biological Sex, and Communication Style
* Communication and Job Transfers
* Communication and Domestic Job Transfers
* Purposes of Domestic Job Transfers
* The Process for Job Transfers
* Effects on the Workgroup
* Communication and International Job Transfers
* Communication and Career Plateaus
* Organizational Transitions
* Mergers and Acquisitions
* The MandA Process
* The Pre-Merger Phase
* The In-Play Phase
* Communication Challenge: Rumors and Sensemaking
* Transition Phase
* Ethical Issue: Leading the Combining of Two Cultures
* The Stabilization Phase
* Reductions-in-Force or Layoffs
* Pre-Announcement Phase
* Announcement Phase
* Post-Layoff Phase
* Individual and Organizational Transitions for Volunteers
* Summary
* Glossary
* 15 Communication During Organizational Exit
* Social Exchange Theory
* Voluntary Exit
* Planned Exits
* Shocks
* Gradual Disenchantment
* Mixed Reasons for Voluntary Turnover
* Network Location
* Career Opportunities
* Career Changes
* Retirement
* The Voluntary Exit Process
* The Preannouncement Phase
* The Announcement Phase
* The Exit Phase
* Exit Interviews
* Communication Challenge: Exit Interviews with College Interns
* Involuntary Exit
* Immediate or Summary Dismissal
* Progressive Discipline
* Ethical Issue: Fired over Facebook
* Communication Challenge: The EAGR Approach to Giving Corrective
Feedback
* A Third Form of Exit
* Exit and Volunteers
* Summary
* Epilogue
* A Dark Side of Organizational Membership
* Socialization and Individualization
* Conclusion
* Glossary
* References
* Credits
* Index