Outsourcing Governance - Willis, Dawn
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OLM50 delivers a structured governance model and processes that will improve the success of your outsourcing contracts and relationships. Outsourcing success is measured by two things: the business outcomes achieved, and the effectiveness of the journey that supports the realization of these outcomes. The jury is in and the verdict is definitive! Introducing structure, repeatability and ongoing optimization and continuous improvement of processes reduces costs and improves the reliability and effectiveness of business outcomes. Enter OLM50, a mature outsourcing methodology that integrates…mehr

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Produktbeschreibung
OLM50 delivers a structured governance model and processes that will improve the success of your outsourcing contracts and relationships. Outsourcing success is measured by two things: the business outcomes achieved, and the effectiveness of the journey that supports the realization of these outcomes. The jury is in and the verdict is definitive! Introducing structure, repeatability and ongoing optimization and continuous improvement of processes reduces costs and improves the reliability and effectiveness of business outcomes. Enter OLM50, a mature outsourcing methodology that integrates decades of the author's business and IT experience and introduces structure and repeatability to the process of procuring IT and Business Process outsourcing and managing resulting contracts and relationships. At the heart of OLM50 is its comprehensive governance framework, illustrated by the five points (dimensions) of the star above and the fifty disciplines (circles) within these dimensions. These encompass the elements found to contribute the most value to the design, implementation and management of the outsourcing. They can effectively guide each phase of the outsourcing lifecycle, introducing supporting tools and processes that enable clients and their selected service providers to readily establish, manage, and meet mutually defined expectations in every area of the outsourcing contract on an ongoing basis. Book 2: Outsourcing Governance, OLM50 Success by Design is the second book in the OLM50 series. It offers a comprehensive yet practical guide to OLM50's outsourcing governance structure. It explores and elaborates on each of the five dimensions and fifty disciplines of this structure, introducing rigorous processes that can benefit both clients and service providers in designing, managing and improving their outsourced environments and offerings respectively, no matter how unique and large or small they may be.
Autorenporträt
Dawn has developed, contracted, and managed IT, ITO, and BPO solutions for almost five decades for many private sector organizations and government departments. This includes providing advice and consultation to clients and service providers for more than two decades on strategy, design, procurement, negotiation, and continuous improvement of multi-million-dollar outsourcing contracts and relationships, successfully applying and continuously improving her OLM50 structured outsourcing methodology. Prior to establishing her independent consulting practice, Dawn was North American Practice Lead and outsourcing subject matter expert for a global company, responsible for leading, advising, and assisting more than two dozen organizations across North America with their outsourcing initiatives. Before that, Dawn developed, contracted, and delivered outsourced services to various government departments for three large multi-national outsourcing service providers for almost a decade. This was preceded by more than two decades successfully establishing, managing, and delivering strategic, tactical, and operational services in all areas of Information Technology for private-sector organizations, hospitals, and municipal government.