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The offshore outsourcing or offshoring of high- skilled jobs is a growing trend that is causing alarm among many Americans. In fall of 2002, one telecommunications company (Company A) joined this trend when it began outsourcing software and information development (documentation) work to India. This work will examine Company A s relationship with an Indian outsource company (Company I) from various perspectives focusing on culture, communication, and globalization. At a more detailed level, this work will draw on interviews to examine the motivating factors behind and inner workings of the…mehr

Produktbeschreibung
The offshore outsourcing or offshoring of high- skilled jobs is a growing trend that is causing alarm among many Americans. In fall of 2002, one telecommunications company (Company A) joined this trend when it began outsourcing software and information development (documentation) work to India. This work will examine Company A s relationship with an Indian outsource company (Company I) from various perspectives focusing on culture, communication, and globalization. At a more detailed level, this work will draw on interviews to examine the motivating factors behind and inner workings of the relationship, as well as challenges, successes, and lessons learned by both Company A and Company I. This work will make recommendations to help Company A to build on its successes. It will also help increase the awareness of other American companies and workers about offshoring and the attitudes that surround the trend.
Autorenporträt
Linnea Nigro es una consultora independiente especializada en la redacción y edición técnica y educativa. A lo largo de su carrera en comunicaciones técnicas, ha trabajado con equipos globales en lugares como la India y Europa. Tiene una maestría en comunicación aplicada de la Universidad de Denver y reside en Denver, Colorado.