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Thanks to the Internet, new banking and transactional services are available to consumers of banking products. However, today's technologies open up a wide range of possibilities for fraudulent use of a payment card. Yesterday the telephone, SMS, today spam and e-mail make it easy to phish for a payment card. And the number of potential victims of embezzlement is growing all the time. In the absence of gross negligence on the part of the customer, the bank's liability is engaged, and it is obliged to reimburse the sums wrongly deducted from the victim's account. On the other hand, the bank is not liable if gross negligence is proven against the victim. In this case, the misappropriation of bank details is attributable to the customer's lack of caution in the face of spam and messages requesting personal and confidential information.