People Skills - Thompson, Neil
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The second edition of this popular text continues to offer a thoughtful and supportive introduction to the diverse and complex field of people skills, but in extended and updated form. New to this edition are four completely new chapters, on decision-making, influencing people and dealing with bullies, and information management. The relevance to a diverse range of occupations and environments has been strengthened still further and the references and readings have been updated throughout. This book is an essential companion by a highly regarded author.
Table of contents:
Preface to the…mehr

Produktbeschreibung
The second edition of this popular text continues to offer a thoughtful and supportive introduction to the diverse and complex field of people skills, but in extended and updated form. New to this edition are four completely new chapters, on decision-making, influencing people and dealing with bullies, and information management. The relevance to a diverse range of occupations and environments has been strengthened still further and the references and readings have been updated throughout. This book is an essential companion by a highly regarded author.

Table of contents:
Preface to the First Edition
Preface to the Second Edition
Acknowledgements
Introduction

PART ONE: PERSONAL EFFECTIVENESS
Self-awareness
Time Management
Stress Management
Information Management
Assertiveness
Beating the Bully
Using Supervision
Continuous Professional Development

PART TWO: INTERACTION SKILLS
Valuing Diversity
Verbal Communication
Non-verbal Communication
Written Communication
Interviewing
Influencing Skills
Handling Feelings
Handling Conflict

PART THREE: INTERVENTION SKILLS
Anti-discriminatory Practice
Being Systematic
Assessment
Planning
Decision-making
Review and Evaluation
Ending
Reflective Practice
Conclusion
Further Reading
Guide for Tutors and Trainers
References
Index
Autorenporträt
NEIL THOMPSON is a director of Avenue Consulting Ltd and a visiting professor at the University of Liverpool. He is the author of many books including ‘Understanding Social Work’, ‘Promoting Equality’ and ‘Anti-Discriminatory Practice’ (now in its third edition).