Natalie Gast (Hollywood, FL), founder of ESOL Specialties, is an ESOL author and consultant. She develops and delivers customized ESOL programs, trains ESOL instructors and volunteers, and creates distance learning venues.
Inhaltsangabe
Preface/How To Use This Book Part I - The Global Work Force Find a Mentor Observe, Observe, and Then Observe Some More Ask Questions and Listen to the Answers Avoid Saying, "In My Country, We . . . " Part II - Small TalkInteracting in a Small Group Giving and Accepting Compliments Giving, Accepting, and Refusing Invitations PART III - Using the Telephone Speak Up and Speak Out Your Voice Mail Leaving Messages Speaking with Someone Who Is Difficult to Understand Speaking with Someone Who Has Difficulty Understanding You PART IV - Presenting Yourself Before You Present How to Say It Answering Questions Part V - Networking within Your Organization and Beyond Whom Do You Know? How To Network Follow-Up Part VI - Stress At Work What Is Stress Use The Good Stress Lose the Bad Stress Part VII - Directions Directions on the Job Giving and Following Directions To Get Somewhere Other Directions To Consider Appendix - American Business Culture in a Nutshell
Preface/How To Use This Book Part I - The Global Work Force Find a Mentor Observe, Observe, and Then Observe Some More Ask Questions and Listen to the Answers Avoid Saying, "In My Country, We . . . " Part II - Small TalkInteracting in a Small Group Giving and Accepting Compliments Giving, Accepting, and Refusing Invitations PART III - Using the Telephone Speak Up and Speak Out Your Voice Mail Leaving Messages Speaking with Someone Who Is Difficult to Understand Speaking with Someone Who Has Difficulty Understanding You PART IV - Presenting Yourself Before You Present How to Say It Answering Questions Part V - Networking within Your Organization and Beyond Whom Do You Know? How To Network Follow-Up Part VI - Stress At Work What Is Stress Use The Good Stress Lose the Bad Stress Part VII - Directions Directions on the Job Giving and Following Directions To Get Somewhere Other Directions To Consider Appendix - American Business Culture in a Nutshell
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