Lawrence Polsky, Antoine Gerschel

Perfect Phrases for Communicating Change

• Broschiertes Buch

Produktbeschreibung

Keeping employees focused and enthusiastic during times of organizational upheaval is crucial to a company's ability to move through change quickly and effectively. This comprehensive guide offers managers hundreds of ready-to-use phrases right at their fingertips. No matter the change situation whether it be handling resistance, clarifying new roles and responsibilities, or rallying teams Perfect Phrases for Communicating Change will provide managers with the right words at the right time. They will learn how to: Announce change Respond to questions Overcome employee fear Clarify roles and responsibilities Keep employees motivated Address performance problems This easy-to-use guide includes everything a manager needs to succeed the winning words and all-purpose phrases that will empower employees to adapt quickly to challenges of organizational change.

---

Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.

Produktdetails

• Verlag: McGraw-Hill Professional
• Seitenzahl: 176
• Erscheinungstermin: 15. Februar 2010
• Englisch
• Abmessung: 203mm x 126mm x 19mm
• Gewicht: 180g
• ISBN-13: 9780071738316
• ISBN-10: 0071738312
• Artikelnr.: 27841379

Autorenporträt

Lawrence Polsky and Antoine Gerschel are managing partners at PeopleNRG, a change-management consultancy firm in Princeton, NJ.

Inhaltsangabe

Part One: Foundations of Communicating Change
* The critical communication challenges in each phase of change:
Launch, Execution, Sustain
* Balancing the 3 elements of change communication: Information,
Emotion & Action
* 5 most common mistakes leaders make when communicating change
* An easy to use checklist to review any message before sending
(written or verbal)
Part Two: Perfect Phrases for Leading Change
A. Best Practices for Communicating During Change
In this section we would outline Best Practices from research and
experience for communicating change such as:
* Make it Simple
* Empathize
* Personalize Messages
* Tell the truth
* Communicate, Communicate, Communicate
* Link to Business
* Avoid Wishful Thinking
* Create 2 way communication
B. We will include the following Perfect Phrases sections and appropriate
phrases lists to support each of the following areas:
* Announcing Change
* Responding to Questions
* Overcoming Fear
* Creating Urgency
* Addressing Loss of Power / Status
* Career Discussions
* Clarifying Roles & Responsibilities
* Handling Resistance
* Communicating Change Goals
* Coaching around Emotions
* Coaching around Skill
* Empowering Employees
* Keeping People Motivated
* Recognizing Success
* Addressing Performance Problems
* Rallying Teams
As change communication is always within the context of a specific business
change, we could include subsections to provide specific phrases for
typical types of change, including:
* New Structure (i.e. Reorganizations, Layoffs, Outsourcing, Merger,
New Teams)
* New Project (i.e. ERP and other Software Rollouts, Process
Improvement, Innovation)
* New Leader (i.e. Succession, Merger/Acquisition, New Team Members)
* New Strategy (i.e. New Markets, New Corporate Positioning, New
Products/Services)
Part Three: Communicating Change Virtually
We are currently conducting research on what works when communicating
change virtually. This section will include do's and don'ts for
communicating in a virtual environment and appropriate use of communication
technology in the context of change (face to face, phone, email, web casts,
video conferencing, and state of the art social networking tools).