THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations. Perfect Phrases(TM) for Healthcare Professionals has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you: * Respond to patients' concerns empathetically and…mehr
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations. Perfect Phrases(TM) for Healthcare Professionals has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you: * Respond to patients' concerns empathetically and professionally * Resolve confl icts with colleagues and staff members * Break bad news with clarity and sensitivity * Deal with suspected child abuse or other illegal activity * Disclose medical errors with honesty and tactHinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Masashi Rotte, M.D., is a physician practicing emergency medicine at Thomas Jefferson University Hospital in Philadelphia. Bernard Lopez, M.D., M.S., is the Assistant Dean of Student Affairs and Career Counseling and Vice Chair, Academic Affairs, Department of Emergency Medicine at Jefferson Medical College.
Inhaltsangabe
Chapter 1 Perfect Phrases for Patients Upset About Their Care Perfect Phrases for Patients Upset About Wait Times Perfect Phrases for Patients Upset About Your Diagnostic or Treatment Plans Perfect Phrases for Patients Upset About Outcomes of Their Care Perfect Phrases for Patients Upset About Hospitalization Perfect Phrases for Patients Overwhelmed by the Number of Practitioners They Have Seen Perfect Phrases for Issues Related to the Care of Pediatric Patients Chapter 2 Perfect Phrases for Patients Suffering from a Medical Error Why Should Medical Errors Be Disclosed? What Are the Risks and Bene ts of Error Disclosure? Which Medical Errors Should Be Disclosed? How Should a Medical Error Be Disclosed? Preventing Errors in the First Place Perfect Phrases for Examples of Error Disclosure E ect of Error on the Healthcare Professional Chapter 3 Perfect Phrases for Patients Wanting Medically Unnecessary Prescriptions or Tests Perfect Phrases for Patients Requesting Unnecessary or Inappropriate Medications Perfect Phrases for Patients Requesting Medications with the Potential for Abuse Perfect Phrases for Parents Requesting Tests for Minors: Ethical Issues Perfect Phrases for Patients Requesting Speci c Treatments Chapter 4 Perfect Phrases for Breaking Bad News to Patients and Their Families Perfect Phrases for Breaking News of an Unfavorable Diagnosis Perfect Phrases for Breaking News of Death Perfect Phrases for Breaking Bad News About Pediatric Patients Chapter 5 Perfect Phrases for Dealing with Suspected Child Abuse, Elder Abuse, or Intimate Partner Violence Perfect Phrases for Suspected Child Abuse Perfect Phrases for Suspected Elder Abuse Perfect Phrases for Suspected Sexual Violence and Intimate Partner Violence For More Information Chapter 6 Perfect Phrases for Dealing with Difficult Colleagues Perfect Phrases for Con icts Among Healthcare Professionals at the Same Level Perfect Phrases for Con icts Among Healthcare Professionals at Di erent Levels Chapter 7 Perfect Phrases for Dealing with Dif cult Administrative Staff Perfect Phrases for Administrators Upset About Delays in Patient Care Perfect Phrases for Administrators Wanting Special Treatment for Certain Patients Perfect Phrases for Con icts with Administrators over Allocation of Resources
Chapter 1 Perfect Phrases for Patients Upset About Their Care Perfect Phrases for Patients Upset About Wait Times Perfect Phrases for Patients Upset About Your Diagnostic or Treatment Plans Perfect Phrases for Patients Upset About Outcomes of Their Care Perfect Phrases for Patients Upset About Hospitalization Perfect Phrases for Patients Overwhelmed by the Number of Practitioners They Have Seen Perfect Phrases for Issues Related to the Care of Pediatric Patients Chapter 2 Perfect Phrases for Patients Suffering from a Medical Error Why Should Medical Errors Be Disclosed? What Are the Risks and Bene ts of Error Disclosure? Which Medical Errors Should Be Disclosed? How Should a Medical Error Be Disclosed? Preventing Errors in the First Place Perfect Phrases for Examples of Error Disclosure E ect of Error on the Healthcare Professional Chapter 3 Perfect Phrases for Patients Wanting Medically Unnecessary Prescriptions or Tests Perfect Phrases for Patients Requesting Unnecessary or Inappropriate Medications Perfect Phrases for Patients Requesting Medications with the Potential for Abuse Perfect Phrases for Parents Requesting Tests for Minors: Ethical Issues Perfect Phrases for Patients Requesting Speci c Treatments Chapter 4 Perfect Phrases for Breaking Bad News to Patients and Their Families Perfect Phrases for Breaking News of an Unfavorable Diagnosis Perfect Phrases for Breaking News of Death Perfect Phrases for Breaking Bad News About Pediatric Patients Chapter 5 Perfect Phrases for Dealing with Suspected Child Abuse, Elder Abuse, or Intimate Partner Violence Perfect Phrases for Suspected Child Abuse Perfect Phrases for Suspected Elder Abuse Perfect Phrases for Suspected Sexual Violence and Intimate Partner Violence For More Information Chapter 6 Perfect Phrases for Dealing with Difficult Colleagues Perfect Phrases for Con icts Among Healthcare Professionals at the Same Level Perfect Phrases for Con icts Among Healthcare Professionals at Di erent Levels Chapter 7 Perfect Phrases for Dealing with Dif cult Administrative Staff Perfect Phrases for Administrators Upset About Delays in Patient Care Perfect Phrases for Administrators Wanting Special Treatment for Certain Patients Perfect Phrases for Con icts with Administrators over Allocation of Resources
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