Performance Coaching is a complete resource for improving organizational and employee performance through coaching. Full of tips, tools and checklists, it covers all the fundamental elements of the coaching process, from developing the skills needed to coach effectively, to coaching in leadership, cross-cultural coaching and measuring return on investment. It also explores the key techniques and models in the field, from 360-degree feedback to Neuro-linguistic programming (NLP), to allow readers to identify which approach is most suited to specific situations. Featuring case studies from…mehr
Performance Coaching is a complete resource for improving organizational and employee performance through coaching. Full of tips, tools and checklists, it covers all the fundamental elements of the coaching process, from developing the skills needed to coach effectively, to coaching in leadership, cross-cultural coaching and measuring return on investment. It also explores the key techniques and models in the field, from 360-degree feedback to Neuro-linguistic programming (NLP), to allow readers to identify which approach is most suited to specific situations. Featuring case studies from organizations including Virgin, Johnson & Johnson and IKEA showing how effective coaching approaches have been applied in practice, this book is for coaches of all levels of experience, as well as HR managers and leaders looking to embed a coaching culture in their organizations. This revised third edition of Performance Coaching has been updated to include the latest insights and developments and contains new chapters on distance coach training and peer leadership in the workplace and new material on neuroscience in coaching, coaching in education, managing difficult conversations and stakeholder mapping.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Carol Wilson is a Fellow of the Institute of Leadership and Management, the Association for Coaching, and the Professional Speaking Association. She is on the Global Advisory Panel at the Association for Coaching and a Trustee to the non-profit MOE Foundation, where she designs coaching programmes for underprivileged young people and the African Prisons Project. A multicultural expert, Carol Wilson has designed coaching and leadership programmes all over the world for organisations including IKEA, Philip Morris, the BBC, Hilti and NCR. She has won and been nominated for several awards for coaching and writing. She is the author of Performance Coaching, A Complete Guide to Best Practice Coaching and Training featuring forewords by Sir John Whitmore and Sir Richard Branson; she has also contributed to 6 books and published over 50 articles. Carol experienced the value of a coaching culture firsthand during a decade working at board level with Sir Richard Branson at Virgin. Later she held board-level positions with Island Records, Warner Brothers and Polygram. Since entering the coaching field in 2000 she has studied with thought leaders including Nancy Kline and Tim Gallwey, and collaborated with Sir John Whitmore David Grove. She is a keynote speaker at conferences worldwide including The HR Summit Budapest, the Asian Emerging Leaders Summit Hong Kong, Guts for Change Mumbai, Catalyst Australia, HRD London, and the China Executive Coaching Conference Shanghai.
Inhaltsangabe
Section ONE: The fundamentals of performance coaching; Chapter 01: What is coaching?; Chapter 02: The differences between coaching, therapy, counselling, mentoring and consultancy; Chapter 03: The directive non directive continuum; Chapter 04: Self limiting beliefs; Chapter 05: Coaching and neuroscience; Section TWO: Creating a coaching culture in organizations; Chapter 06: The meaning of a coaching culture; Chapter 07: Ten steps to creating a coaching culture; Chapter 08: Coaching in the workplace; Chapter 09: Coach training in the workplace; Chapter 10: Coaching in leadership; Chapter 11: Cross cultural coaching; Chapter 12: Distance coach training; Chapter 13: Coaching in schools; Chapter 14: Coaching for Crisis at Christmas; Chapter 15: Corporate social responsibility and shared value bringing business and society back together; Chapter 16: Bullying in the workplace; Chapter 17: Resilience in leadership; Chapter 18: Coaching supervision: a workplace perspective; Chapter 19: ROI Measuring the return on investment in coaching; Section THREE: Skills for coaches and managers; Chapter 20: Listening; Chapter 21: Reflecting, summarizing and clarifying; Chapter 22: Questioning; Chapter 23: Permission protocol; Chapter 24: The GROW coaching model; Chapter 25: The EXACT model a coaching approach to goal setting; Chapter 26: Coaching feedback; Chapter 27: The structure of coaching; Chapter 28: Setting and reviewing actions; Section FOUR: Tools of the trade continuing professional development; Chapter 29: David Grove's Clean Language; Chapter 30: David Grove's Emergent Knowledge; Chapter 31: Transpersonal coaching; Chapter 32: An introduction to neuro linguistic programming; Chapter 33: Systemic Coaching; Chapter 34: Transactional analysis and the OK Corral; Chapter 35: 360 degree feedback; Chapter 36: The Reuven Bar On Emotional Quotient inventory (BarOn EQ i); Chapter 37: Thomas Kilmann Conflict Mode Instrument; Chapter 38: Marshall Rosenberg's 'Non Violent Communication'; Chapter 39: Peer leadership Chapter 40: Situational Leadership; Chapter 41: Kouzes and Posner: The Leadership Challenge; Chapter 42: Cultural Transformation Tools; Chapter 43: The Inner Game; Chapter 44: Nancy Kline's Thinking Environment; Chapter 45: Appreciative Inquiry; Chapter 46: Mindfulness; Chapter 47: Elizabeth Kubler Ross's Change Curve six stage model; Chapter 48: Bruce Tuckman's 'forming, storming, norming and performing' team development model; Chapter 49: The Myers Briggs Type Indicator (MBTI®); Chapter 50: The Enneagram; Chapter 51: Kolb's learning styles; Chapter 52: DISC; Chapter 53: Johari Window; Chapter 54: More team role models
Section ONE: The fundamentals of performance coaching; Chapter 01: What is coaching?; Chapter 02: The differences between coaching, therapy, counselling, mentoring and consultancy; Chapter 03: The directive non directive continuum; Chapter 04: Self limiting beliefs; Chapter 05: Coaching and neuroscience; Section TWO: Creating a coaching culture in organizations; Chapter 06: The meaning of a coaching culture; Chapter 07: Ten steps to creating a coaching culture; Chapter 08: Coaching in the workplace; Chapter 09: Coach training in the workplace; Chapter 10: Coaching in leadership; Chapter 11: Cross cultural coaching; Chapter 12: Distance coach training; Chapter 13: Coaching in schools; Chapter 14: Coaching for Crisis at Christmas; Chapter 15: Corporate social responsibility and shared value bringing business and society back together; Chapter 16: Bullying in the workplace; Chapter 17: Resilience in leadership; Chapter 18: Coaching supervision: a workplace perspective; Chapter 19: ROI Measuring the return on investment in coaching; Section THREE: Skills for coaches and managers; Chapter 20: Listening; Chapter 21: Reflecting, summarizing and clarifying; Chapter 22: Questioning; Chapter 23: Permission protocol; Chapter 24: The GROW coaching model; Chapter 25: The EXACT model a coaching approach to goal setting; Chapter 26: Coaching feedback; Chapter 27: The structure of coaching; Chapter 28: Setting and reviewing actions; Section FOUR: Tools of the trade continuing professional development; Chapter 29: David Grove's Clean Language; Chapter 30: David Grove's Emergent Knowledge; Chapter 31: Transpersonal coaching; Chapter 32: An introduction to neuro linguistic programming; Chapter 33: Systemic Coaching; Chapter 34: Transactional analysis and the OK Corral; Chapter 35: 360 degree feedback; Chapter 36: The Reuven Bar On Emotional Quotient inventory (BarOn EQ i); Chapter 37: Thomas Kilmann Conflict Mode Instrument; Chapter 38: Marshall Rosenberg's 'Non Violent Communication'; Chapter 39: Peer leadership Chapter 40: Situational Leadership; Chapter 41: Kouzes and Posner: The Leadership Challenge; Chapter 42: Cultural Transformation Tools; Chapter 43: The Inner Game; Chapter 44: Nancy Kline's Thinking Environment; Chapter 45: Appreciative Inquiry; Chapter 46: Mindfulness; Chapter 47: Elizabeth Kubler Ross's Change Curve six stage model; Chapter 48: Bruce Tuckman's 'forming, storming, norming and performing' team development model; Chapter 49: The Myers Briggs Type Indicator (MBTI®); Chapter 50: The Enneagram; Chapter 51: Kolb's learning styles; Chapter 52: DISC; Chapter 53: Johari Window; Chapter 54: More team role models
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